Two women seek answers after purchasing water, candy
She went back to the Sydney store, but was told they didn’t have a head office number to give her.
Paul de la Plante, spokesperson for Dollarama, said the company was looking into the complaint.
“(Dollarama) direct source a lot of their products direct from the manufacturer. They would make arrangements directly with the manufacturer to have the Dollarama label put on.”
He said suppliers go through a rigorous process to ensure a high level of quality.
“We are upset to hear about this and will be doing everything we can for this woman.”
Meanwhile Rodina Bond of North Sydney says she has been waiting since August to find out what was in the Nestle Pure Life water she bought.
Bond purchased a case of 24 bottles. She took a bottle from her refrigerator, opened it and took a big drink and says it tasted awful.
“I felt squeamish right away, then I threw it up. When you shake the bottle it goes all sudsy.”
She contacted the company and gave them the bottle code.
“I felt maybe they could find out what was in the bottle and where it came from.”
Nestle sent a courier and Bond gave them a sample of the water.
After waiting for weeks for a copy of the testing, Bond said she received information saying the peppermint odour was not found in other bottles in the same lot.
“They are saying the odour was not in other bottles they checked in the lot. They are calling me a liar.”
The company didn’t offer compensation and she doesn’t want anything, she added.
John Challinor, director of corporate affairs for Nestle Waters Canada in Ontario, said they checked the bottle lot in question but found nothing wrong.
“We have sensitive technology to odour and other things. If there was something in the water it would have been detected.”
A peppermint odour was detected in Bond’s sample and the company believes it came from something in her refrigerator.
Challinor said because the plastic bottle is thin, in time flavours such as Pepto-Bismol or onions can penetrate the packaging.
He said the odour would be in the plastic, not the water.
“If she pours it in a glass, the water would be fine.”
Last month the Cape Breton Post published a story regarding the dis- covery of a Canadian dime in Mixed Grain Cereal manufactured at a Nestlé Canada Inc. factory in Germany. Company officials believe safety measures at the factory would have prevented the dime from being placed in the cereal in Germany.