Man says Tim Hor­tons banned him be­cause of com­plaints

Cape Breton Post - - FRONT PAGE -

ST. AN­DREWS, N.B. (CP) — A tem­pest in a Tim Hor­tons de­caf cup is brew­ing in New Brunswick.

A man says he’s been banned from two Tim Hor­tons out­lets in the prov­ince be­cause of his com­plaints about the de­caf, but the com­pany says it made the de­ci­sion af­ter he be­came ag­gres­sive with staff.

Jimmy Craig says he voiced his dis­plea­sure on sev­eral oc­ca­sions over the last two years about “burnt” de­caf­feinated cof­fee at a Tim Hor­tons in St. An­drews. Craig says that has earned him a life­time ban from that out­let and an­other one in nearby St. Stephen. In a state­ment, com­pany spokesman David Morelli says no mat­ter what staff at the St. An­drews store did to ad­dress Craig’s com­plaints, he was un­happy and be­came in­creas­ingly ag­gres­sive, which made it dif­fi­cult for them to serve other cus­tomers.

But Craig — who works as a para­medic — says he was al­ways po­lite and never be­came ag­gres­sive.

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