Man says Tim Hortons banned him because of complaints
ST. ANDREWS, N.B. (CP) — A tempest in a Tim Hortons decaf cup is brewing in New Brunswick.
A man says he’s been banned from two Tim Hortons outlets in the province because of his complaints about the decaf, but the company says it made the decision after he became aggressive with staff.
Jimmy Craig says he voiced his displeasure on several occasions over the last two years about “burnt” decaffeinated coffee at a Tim Hortons in St. Andrews. Craig says that has earned him a lifetime ban from that outlet and another one in nearby St. Stephen. In a statement, company spokesman David Morelli says no matter what staff at the St. Andrews store did to address Craig’s complaints, he was unhappy and became increasingly aggressive, which made it difficult for them to serve other customers.
But Craig — who works as a paramedic — says he was always polite and never became aggressive.