Memory Living by Chartwell
Supportive staff helping residents live a good day, every day
No two people experience dementia the same way. Unlike the medical model for memory care—which views seniors as patients and focuses on the physical symptoms of cognitive impairment—a community-based model focuses on the social impact of dementia, encouraging positive daily interactions and creating a sense of meaning and purpose for every individual. At Chartwell Retirement Residences, this memory care philosophy is brought to life each day, as staff build strong social connections with residents, concentrating on their individuality and independence, and foster a supportive atmosphere with an emphasis on activities of daily living.
In Chartwell’s Memory Living Neighbourhoods, high staff-toresident ratios are important, as consistent and regular interaction is integral to building familiarity and comfort. Memory Living staff are specially-trained to work with individuals with cognitive impairment and undergo extensive onboarding protocols and cross-training to perform all of their duties with patience, understanding and flexibility. During resident orientation, staff utilize a “Life Story” interview tool to learn about each individual’s preferences, routines and personal histories. This lays the groundwork for future exchanges in the Neighbourhood. The genuine connections forged not only help to support the transition to memory care, but result in personalized care plans that help residents continue to enjoy all that life has to offer.
Chartwell Memory Living staff also make it a priority to build trusted relationships with the families of residents, acknowledging that they too can benefit from ongoing support and knowledge. A Memory Living Manager keeps up regular communication with families and provides updates on their loved one’s health and wellness, while also bringing forward any noticeable changes in behaviour. Uniquely, Chartwell also employs Dementia Counsellors, who offer individual and group counseling services, as well as education, to families. Ultimately, it is the mission of Chartwell’s Memory Living staff to bring peace of mind to residents and their families, and help individuals living with dementia experience a good day, every day.