AA limits rebooking on other airlines
dallas — american airlines is telling employees to think twice before rebooking stranded customers on rival airlines.
a new policy directs agents not to rebook economy passengers on competing airlines — with no stated limit on how long they must wait for a seat on another american flight. a manager can make exceptions, such as for weddings or funerals.
agents can still put economy passengers on american’s international partner airlines, but that won’t help those within the u.s.
by contrast, american has told agents to help the airline’s best customers get to their destinations quickly, even if it means putting them on delta or united.