AA lim­its re­book­ing on other air­lines

Edmonton Sun - - TRAVEL -

dal­las — amer­i­can air­lines is telling em­ploy­ees to think twice be­fore re­book­ing stranded cus­tomers on ri­val air­lines.

a new pol­icy di­rects agents not to re­book econ­omy pas­sen­gers on com­pet­ing air­lines — with no stated limit on how long they must wait for a seat on an­other amer­i­can flight. a man­ager can make ex­cep­tions, such as for wed­dings or funerals.

agents can still put econ­omy pas­sen­gers on amer­i­can’s in­ter­na­tional part­ner air­lines, but that won’t help those within the u.s.

by con­trast, amer­i­can has told agents to help the air­line’s best cus­tomers get to their des­ti­na­tions quickly, even if it means putting them on delta or united.

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