There’s five-star, and then there’s the ob­ses­sive-at­ten­tion-to-de­tail lux­ury of this Lon­don ho­tel.

What be­spoke travel dreams are made of.

Elle (Canada) - - Insider -

dan McCaskie won’t be happy un­til you’re un­happy. That may seem like an un­usual sen­ti­ment com­ing from the head concierge at one of Lon­don’s posh­est Park Lane ho­tels and a member of Les Clefs d’Or, the world’s top concierge as­so­ci­a­tion, but he means no of­fence. Truly. “I be­lieve in the tra­di­tional old-fash­ioned val­ues of hav­ing a ter­rific hol­i­day,” he ex­plains. “I want peo­ple to be very sad when they’re leav­ing be­cause they’ve had a great ex­pe­ri­ence.” Be­spoke ex­pe­ri­ences are what McCaskie and his team dream up for guests who stay at Grosvenor House Suites by Jumeirah Liv­ing. The ho­tel, which over­looks Hyde Park and is only a few tempt­ing steps away from ex­clu­sive May­fair shops, first opened in 1929. In Novem­ber 2011, it was pur­chased by Jumeirah Liv­ing. While the out­side has a Bri­tish sen­si­bil­ity, the 130 suites feel very New York circa now. Think gran­ite floors, stain­less-steel kitchen coun­ters, incog­nito ap­pli­ances, Egyp­tian-cot­ton linens and a muted white and grey colour scheme. (If you’re a reg­u­lar guest, McCaskie says, they dis­creetly pho­to­graph how you like to ar­range your be­long­ings—even where and how you hang your clothes—and repli­cate that for you when you check in.) If you ven­ture from your suite, McCaskie is there to book you into Zuma, Hakkasan or Nobu. Or, if you need a he­li­copter to get you to the Royal As­cot in time for your lunch, he’s on it. Need a be­spoke tux within 24 hours? Done. Your pet needs a pass­port? Yep, he can help you. For Sher­lock Holmes fans, he can sign you up for the city’s lat­est cool “im­mer­sive ex­pe­ri­ence” where you join a cast of other fans who dress up and help “Sher­lock” solve a mys­tery. “This is re­as­sur­ingly ex­pen­sive and re­as­sur­ingly ex­clu­sive—there’s noth­ing cheesy about it,” as­sures McCaskie, adding that money isn’t a chal­lenge with their guests. “They’re not price sen­si­tive. It’s all about time—and mak­ing things hap­pen with what seems like im­pos­si­ble dead­lines.” Like the prince who needed the win­dow on his car fixed and flown back to Doha within 24 hours be­cause his fa­ther didn’t know he was in Lon­don— or that he’d had his car air­lifted there. “The ve­hi­cle wasn’t even re­leased in the U.K. yet, so first we had to get glass flown in from Frank­furt. We de­liv­ered the car to the plane just in time.” Does hang­ing with the su­per­rich make him envy their wealth? “No! It would be too com­pli­cated,” says McCaskie with a laugh. “We call it ‘mor­ph­ing’ when peo­ple who serve the rich start to wear their cardi­gans over their shoul­ders and walk around in loafers. Oh, that’s not me. I was born to serve!” MARY GLEN n

Clock­wise, from top left: Sweep­ing views from the May­fair Pent­house; the liv­ing room and en­trance of the Grosvenor Pent­house; the liv­ing area of a deluxe suite

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