Rus­sell gets ano­ther B+

Le Reflet (The News) - - ACTUALITES • NEWS - – Vicky Charbonneau

In March and April of 2017, Rus­sell Town­ship’s com­mu­ni­ca­tion de­part­ment laun­ched the se­cond An­nual Re­port Card sur­vey to cap­ture the pu­blic’s per­cep­tion of the Town­ship and its ser­vices, for which they once again re­cei­ved a so­lid B+. In this sur­vey, to which ap­proxi­ma­te­ly 400 in­di­vi­duals re­spon­ded, the ge­ne­ral pu­blic was as­ked to eva­luate the de­li­ve­ry of ser­vices and ove­rall per­for­mance as part of the Town­ship’s bran­ding pro­ject and al­so, to sup­port a culture of conti­nuous im­pro­ve­ment. A re­port de­tai­ling fin­dings in­clu­ded the ne­ces­si­ty to keep cus­to­mer ser­vice as a prio­ri­ty. Among others, com­mu­ters would al­so like bu­si­ness hours ad­jus­ted and lo­cal bu­si­nesses want more sup­port. Mo­reo­ver, gro­wing fa­mi­lies and com­mu­ni­ties would like more cross­walks and si­de­walks, and an in­door pool re­mains a high-in­ter­est. A chan­nel (such as the Re­port Card) is ap­pre­cia­ted to help ci­ti­zens voice their concerns and help the mu­ni­ci­pa­li­ty iden­ti­fy how to bet­ter serve the com­mu­ni­ty. High­lights will be sha­red on so­cial me­dia short­ly.

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