United: ‘This will never hap­pen again’

Metro Canada (Calgary) - - WORLD - THE AS­SO­CI­ATED PRESS

The chief ex­ec­u­tive of United Air­lines said the car­rier will no longer ask po­lice to re­move pas­sen­gers from full flights af­ter the up­roar over a man who was dragged off a plane by air­port of­fi­cers in Chicago.

In an in­ter­view with ABC’s “Good Morn­ing Amer­ica” aired Wed­nes­day, Os­car Munoz said he felt “ashamed” watch­ing video of the man be­ing forced off the jet. He has promised to re­view the air­line’s pas­sen­ger-re­moval pol­icy.

Munoz, who leads United’s par­ent com­pany, apol­o­gized again to Ken­tucky physi­cian David Dao, his fam­ily and the other pas­sen­gers who wit­nessed him be­ing taken off the flight.

“That is not who our fam­ily at United is,” he said. “This will never hap­pen again on a United flight. That’s my prom­ise.”

In the fu­ture, law en­force­ment will not be in­volved in re­mov­ing a “booked, paid, seated pas­sen­ger,” Munoz said.

Also Wed­nes­day, a Chicago al­der­man said rep­re­sen­ta­tives from United and the city’s Avi­a­tion Depart­ment have been sum­moned be­fore a city coun­cil com­mit­tee to an­swer ques­tions about the con­fronta­tion at O’Hare Air­port.

Al­der­man Mike Zalewski said he did not know who will rep­re­sent the air­line be­fore the Avi­a­tion Com­mit­tee, but Munoz has been no­ti­fied of the hear­ing.

Munoz called the em­bar­rass­ment a “sys­tem fail­ure” and said United would re­assess its pro­ce­dures for seek­ing vol­un­teers when a flight is full.

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