Im­mi­gra­tion of­fi­cials find own web­site ‘con­fus­ing’

Metro Canada (Toronto) - - Toronto -

It turns out Canada’s im­mi­gra­tion of­fi­cials are as con­fused as prospec­tive im­mi­grants and trav­ellers by the in­for­ma­tion pro­vided on their own depart­ment web­site The doc­u­ment, pre­pared for an im­mi­gra­tion man­age­ment re­treat last win­ter, shows se­nior of­fi­cials grap­pling with how to im­prove com­mu­ni­ca­tion with clients, in­clud­ing ways to sim­plify gov­ern­ment re­sponse “to make it more re­spon­sive to the client’s ac­tual needs.”.

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