Protecting yourself from costly repairs
Here’s a simple question about automotive consumer protection laws: Do they work?
The majority of transactions between consumers and automotive service providers are completed properly and lead to relative satisfaction. But in those rare cases where things go off the rails, there are consumer laws and regulations to protect us, right?
With auto repairs, the devil really can be in the details, and just knowing your rights isn’t enough.
Every jurisdiction has some sort of auto repair-specific consumer protection legislation. These rules and regulations speak to the need for consumers to be provided with written estimates and upfront pricing on the preparation of such documents, as well as clear indications on the repair invoice of parts and labour details. They also cover the information that must appear on each repair order and final invoice.
But do we really need all this detail, especially for routine services?
If you frequent a smaller shop for oil changes and other minor items, and that facility uses handwritten invoices without all the details required by law, you may run into problems if your automaker requires proof of maintenance for a warranty repair.
In some cases, familiarity really does breed contempt. Many smart customers develop solid longterm relationships with their mechanics and shops, and sometimes, this can lead to problems.
For example, you drop your ride off for a routine oil change and inspection and the tech notices a serious safety-related problem with, say, the brakes. They prepare an estimate and try to get hold of you with no success. Because you’ve never questioned their judgment before, they go ahead without notifying you. Yes, they were wrong, and every consumer law of the land would back you up if you balk at paying, but you’ll likely end up with a broken relationship.
Make sure you clearly indicate your need for notification regarding any work or cost when you drop the vehicle off and sign the repair order. Also, make sure you will be available if your shop needs to get in touch.
When you get a call from the shop requesting approval for repairs, ask questions. Can it be safely put off to another visit? What are the benefits? Make note of the estimated total and compare it to the final bill. Many jurisdictions require final invoices be within 10 per cent of the original estimate.
Yes, consumer laws can protect us, but often with some inconvenience and time delays.