CRTC moves to establish internet code of conduct
Canada’s telecommunications regulator may slap more rules on large internet service providers in the face of rising complaints about their services.
On Friday, the Canadian Radio-television and Telecommunications Commission launched a proceeding to establish a mandatory code of conduct for internet service providers in order to address problems of contract clarity, bill shock and barriers to switching service providers.
Codes for wireless and television services were introduced in 2013 and 2017, respectively.
The timing of a call surprised the industry.
The CRTC just wrapped up a government-mandated public inquiry into whether telecom providers use aggressive or misleading sales practices.
At the October hearing, an internet code was discussed as a potential solution.
Many complaints stemmed from the point of sale, where clients reported a mismatch between what they thought they agreed to buy and the actual price or service they received.
Despite the overlap between the two files, the CRTC said the two proceedings are distinct.
It called for public comments on whether an internet code is needed, what should be in it and how it will be implemented, administered and enforced.