A Thank You means so much

Montreal Times - - NEWS -

If you have ever worked a craft show, (sim­i­lar to trade shows) you know the sounds of set up. Dol­lies rolling across bare ce­ment floors, skids be­ing un­loaded, clangs of cur­tain rods be­ing slung over­head, har­ried ven­dors in­tent on trans­form­ing their al­lot­ted space into a unique shop zone.

It was a set up day in Win­nipeg. We had claimed our tem­po­rary home, un­loaded the skids, spilling bins sport­ing iden­ti­fy­ing la­bels: Of­fice. Signs. Elec­tri­cal. We laid the car­pets hung the cur­tains, snaked elec­tri­cal wires into po­si­tion. We re­assem­bled the birch shelving with our eyes closed, po­si­tioned the ta­ble, dressed it, ready for dis­play. The prod­uct was last to es­cape their stor­age boxes, anx­ious to fill the shelves for cus­tomer pe­rusal. Soaps, creams, oils, lo­tions care­fully ma­neu­vered into their space. My favourite part.

I was ar­rang­ing our X Cream onto a shelf when a young ven­dor danced into our booth.

“Hi there,” she sang.“You prob­a­bly don’t re­mem­ber me, but I shopped here last year.” She cir­cu­lated her hand to frame her smile. “My face!” she re­minded me. . “Cov­ered in acne. But wow! No more. Look. Clear as a bell. I am a new per­son be­cause of your Skin Man­age­ment Pack­age. Just wanted to pop by to say thank you.”

I smiled. “You are wel­come. You look great.” And off she flew. No time to dilly-dally. Set up day, we are all un­der pres­sure. How kind of her to take the time to greet us. We love pos­i­tive feed­back but her en­thu­si­asm made my day.

Our 4-hour set up mor­phed into a great four-day show. We sold sev­eral skin man­age­ment pack­ages, had many re­turn cus­tomers happy we were back and lots of new cus­tomers ex­cited to find such nat­u­ral skin care.We had one lady re­turn a half used soap that did not work for her. No prob­lem, we re­placed it with a sim­ple soap, no es­sen­tial oils be­cause her skin was mega sen­si­tive. We had an­other reg­u­lar cus­tomer who bought over a hun­dred dol­lars worth of prod­uct and just hap­pened to men­tion her large ar­gan had smashed onto the bath­room floor. She said it was her own fault but she was so dis­ap­pointed as she had vir­tu­ally just bought it at the last show. I said ac­ci­dents hap­pen but since she had come back for more and spent so much, I would in­clude a gift of small ar­gan oil.

She was be­yond thrilled.

I like to travel the show. I tried to spot the danc­ing ven­dor with the in­fec­tious smile and clear skin, but she had van­ished. Per­haps she knows our daugh­ter and has since pur­chased from her, or shopped on­line, or bought from my hus­band when I was not in the booth. No wor­ries, I know she loves us.

Our lives are a trav­el­ling cir­cus. As ven­dors we all know how hard we work. We know that hol­i­days, the flu, the Grey Cup and yes, pol­i­tics, af­fect at­ten­dance at the shows. Bus strikes, snow­storms, floods, too hot sum­mer days. We are all in the same boat. We are like fam­ily and we sup­port each other. Some­times, all is per­fect!

It is also our cus­tomers to whom we say ‘thank you’. If you are in Mon­treal do visit us at La Bou­tique Earth to Body. If you at some­where else in Canada ‘Come Meet us at a Show. ‘ Our on­line shop is al­ways open.

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