Cus­tomer ser­vice pol­icy de­feated

Moose Jaw Times Herald - - COMING UP -

City coun­cil de­feated a mo­tion to cre­ate a new cus­tomer ser­vice pol­icy Mon­day night. Coun. Chris War­ren ex­plained the cus­tomer is the most im­por­tant fac­tor in a busi­ness. With­out the cus­tomer, the busi­ness would not ex­ist. “In my opin­ion city hall is like a busi­ness. It re­lies on tax dol­lars from the cit­i­zens to pro­vide ser­vices to the com­mu­nity,” he said. He pre­sented the mo­tion want­ing to im­pose five cri­te­ria for a new pol­icy. It was to in­clude cus­tomer ser­vice stan­dards, per­for­mance mea­sures, em­ployee train­ing, and short-term and long-term com­mu­nity en­gage­ment. Re­cent com­plaints from cit­i­zens about how they have been treated by city hall prompted War­ren to bring the mat­ter to coun­cil. Coun­cil ap­peared to be con­tent with the way ad­min­is­tra­tion al­ready han­dles train­ing and per­for­mance for cus­tomer ser­vice.

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