Customer service policy defeated
City council defeated a motion to create a new customer service policy Monday night. Coun. Chris Warren explained the customer is the most important factor in a business. Without the customer, the business would not exist. “In my opinion city hall is like a business. It relies on tax dollars from the citizens to provide services to the community,” he said. He presented the motion wanting to impose five criteria for a new policy. It was to include customer service standards, performance measures, employee training, and short-term and long-term community engagement. Recent complaints from citizens about how they have been treated by city hall prompted Warren to bring the matter to council. Council appeared to be content with the way administration already handles training and performance for customer service.