Zuleika Sgro

NOW Magazine - Class Action - - CLASS ACTION | CONTINUING EDUCATION -

Hu­man Re­sources, Questrade

Questrade is an on­line dis­count bro­ker­age, and I’m the se­nior man­ager of tal­ent man­age­ment ser­vices, which ba­si­cally con­sti­tutes hu­man re­sources. I en­sure em­ploy­ment stan­dards are met, sup­port recruitment and ben­e­fits poli­cies and pro­ce­dures and deal with more ur­gent day-to- day mat­ters that come up in em­ployee re­la­tions.

I went to the Univer­sity of Water­loo and re­ceived a dou­ble de­gree in busi­ness and com­mu­ni­ca­tions, spe­cial­iz­ing in hu­man re­sources. I then did a post­grad­u­ate de­gree in HR at Ge­orge Brown Col­lege. Most re­cently, I com­pleted a con­tin­u­ing ed­u­ca­tion course in hu­man rights com­pli­ance through York Univer­sity. I’d say 30 to 40 per cent of my job deals with hu­man rights and di­ver­sity is­sues. I’m a cer­ti­fied hu­man re­sources pro­fes­sional, and ev­ery three years I’m re­quired to do 100 hours of learn­ing as part of my cer­ti­fi­ca­tion.

We’re a com­pany of 350 and con­tinue to grow, so recruitment and eq­uity are huge parts of what we do. We have to be aware of how we’re train­ing man­agers and line staff to en­sure that they’re not breach­ing hu­man rights stan­dards.

The course gave me tools to fur­ther ed­u­cate the HR team, such as fact sheets and tips on key things to look for in recruitment. I re­or­ga­nized and branded that ma­te­rial for Questrade man­agers. With the help of this course, I up­dated our poli­cies and pro­ce­dures.

One of the best parts of the course was the di­a­logue. It al­lowed you to net­work with oth­ers who are in the pro­fes­sion but not nec­es­sar­ily in the same in­dus­try. You were able to get a broad pic­ture of other ar­eas – polic­ing, pub­lic sec­tor and union­ized en­vi­ron­ments – from a hu­man rights per­spec­tive. It was good to hear those views, to sit with peo­ple in sim­i­lar roles and have dis­cus­sions. It helped me feel con­fi­dent about the guid­ance I pro­vide.

There are a lot of chal­lenges in terms of get­ting buy-in from all lev­els of the com­pany to be cog­nizant of im­por­tant is­sues that come up from a hu­man rights or em­ploy­ment stan­dards per­spec­tive. It’s much eas­ier for me to di­gest the in­for­ma­tion in a class­room set­ting as op­posed to read­ing the Hu­man Rights Code or do­ing a we­bi­nar.

Un­der­stand­ing fi­nance and the mar­kets can be in­tim­i­dat­ing, but an HR person is able to know what every­one does. You get ex­po­sure to all lev­els, whereas in other fields you would be stuck in one realm. That’s re­ally ben­e­fi­cial and in­ter­est­ing, as op­posed to the tun­nel vi­sion of work­ing in one de­part­ment.

One of the best parts of the course was the di­a­logue. It al­lowed you to net­work with oth­ers who are in the pro­fes­sion but not nec­es­sar­ily in the same in­dus­try.

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