Navid Ab­dul­wa­jid

NOW Magazine - Class Action - - CLASS ACTION | CONTINUING EDUCATION -

Busi­ness an­a­lyst, CAA

I’m a busi­ness an­a­lyst for the Cana­dian Au­to­mo­bile As­so­ci­a­tion in the in­sur­ance divi­sion. I’m the go-be­tween person be­tween the I.T. and in­sur­ance de­part­ments. Day to day I work on new projects, sup­port and is­sues that come up be­tween the de­part­ments.

I got a BA in pub­lic pol­icy and man­age­ment from York Univer­sity. A lot of the de­gree was anal­y­sis, but af­ter­wards I wasn’t sure where I wanted to go. Govern­ment or city work didn’t pan out. Five years into my ca­reer, I de­cided to take an Or­a­cle data­base cer­tifi­cate pro­gram at Ge­orge Brown Col­lege.

I got an in­tro­duc­tion to SQL, a pro­gram­ming lan­guage used in data­bases, and to re­la­tion­ship data­bases. The col­lege teaches you the lan­guage the data­base uses and how a data­base works.

Pre­vi­ously I’d worked in in­sur­ance as an ad­juster, a job that has a lim­ited scope in terms of growth. At some point you have to jump into a dif­fer­ent ca­reer. The cour­ses opened up the field of I.T. for me and helped me ob­tain a job in sup­port anal­y­sis, where I could uti­lize the SQL lan­guage I’d learned. The foun­da­tion was in­sur­ance, but the cour­ses helped me move onto a path with a lot more op­por­tu­ni­ties.

My best moments on the job are when I can pro­vide so­lu­tions and help com­mu­ni­ca­tion be­tween de­part­ments. That’s some­thing you learn on the job as you gain ex­pe­ri­ence. You need to trans­late the busi­ness re­quire­ments to what the de­vel­op­ers need.

A front­line agent will re­port a prob­lem. For ex­am­ple, a con­sumer’s auto and prop­erty in­sur­ance pre­mium rat­ing might not be work­ing prop­erly. You have to find out what is wrong – it could be a code prob­lem, a rate book prob­lem or the way the user in­put his or her in­for­ma­tion. You have to de­bug and an­a­lyze where the prob­lem is oc­cur­ring so the de­vel­op­ers can fix it.

Af­ter I switched to this ca­reer, I re­al­ized this in­dus­try re­quires a lot more knowl­edge than I have. It’s about con­tin­u­ous learn­ing. I’ll have to get a cer­tifi­cate in project man­age­ment or pro­gram­ming to ex­pand my scope more and move up in the field.

A good an­a­lyst should be a very good planner, have or­ga­ni­za­tional abil­ity and be able to ef­fec­tively teach and test out so­lu­tions. You’ve got to be highly mo­ti­vated, clear­minded and a good com­mu­ni­ca­tor. You need to an­a­lyze sit­u­a­tions, be­cause they keep com­ing.

Af­ter I switched to this ca­reer, I re­al­ized this in­dus­try re­quires more knowl­edge than I have. It’s about con­tin­u­ous learn­ing.

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