Craft­ing beau­ti­ful, live­able spa­ces

Ottawa Business Journal - Ottawa at Home - - ADVERTORIAL -

De­sign and con­struc­tion have been life­long pas­sions for Ja­son La­belle. The owner of Dal­ton Dis­tinc­tive Ren­o­va­tions (DDR) fondly re­mem­bers his first pro­ject at three years of age, work­ing with his grand­fa­ther to build a sand­box for his new­born brother. Since that time, he’s rarely been with­out a ham­mer in his hand or an idea for trans­form­ing liv­ing spa­ces in his head.

His back­ground as a li­censed cabi­net maker con­trib­utes to Ja­son’s at­ten­tion to de­tail. “We al­ways strive to be sure what­ever changes we are mak­ing to a home mesh well with the ex­ist­ing struc­ture,” he ex­plains. “Re­cently, we took a beau­ti­ful but dated Roth­well Heights home and trans­formed it into a mod­ern day gem ideal for a young fam­ily. It now boasts beau­ti­ful, func­tional in­te­rior spa­ces that an­chor the home in its gor­geous, treed lot.”

Now, with fif­teen years and scores of projects un­der their col­lec­tive tool­belts, the DDR team is con­sid­ered one of the finest full-ser­vice ren­o­va­tion providers in the area. Mas­ter­fully com­pleted jobs all across the re­gion in­clude gor­geous homes in Roth­well Heights, the Glebe, Rockcliffe, Old Ot­tawa South, West­boro, Kanata Lakes and other neigh­bour­hoods.

What sets DDR apart, says Ja­son, are the depth and skills of the 20+ per­son DDR team. “We do all our car­pen­try work in-house, rather than sub­con­tract­ing it out. This not only en­hances our qual­ity con­trol; it also im­proves our sched­ul­ing since it’s our own peo­ple do­ing the work. On top of this, clients ben­e­fit from the fact that our team mem­bers are fully in­vested in the out­come of the pro­ject – they are not sim­ply ham­mers for hire.”

DDR em­ploys a lead car­pen­ter sys­tem whereby a se­nior crafts­man is ap­pointed to head up each pro­ject and is on the job site ev­ery day. “Clients re­ally ap­pre­ci­ate hav­ing that con­sis­tent point of con­tact as it en­sures ques­tions get an­swered promptly,” Ja­son ex­plains.

In ad­di­tion to skilled crafts­peo­ple, DDR also boasts an ex­cel­lent in-house de­signer with ex­ten­sive ex­pe­ri­ence pre­par­ing plans for ren­o­va­tions to kitchens, bath­rooms, rec rooms and more. If the scope in­volves struc­tural ele­ments, DDR teams with ar­chi­tects as nec­es­sary to en­sure the clients’ dreams are trans­lated into work­able plans. “In ad­di­tion, we have a very strong part­ner­ship with a third­party tech­nol­o­gist to ex­pe­dite the de­sign draw­ings and per­mit process,” adds Ja­son.

“Even when we do bring in the best out­side part­ners as needed for highly cus­tom­ized ele­ments of a pro­ject, we al­ways man­age ev­ery phase our­selves, in­clud­ing de­liv­ery, in­stal­la­tion, ser­vice calls, and more. A big part of our ex­cel­lent rep­u­ta­tion is that our projects are al­ways un­der­taken in a full turnkey fash­ion – from dust­proof­ing and floor pro­tec­tion be­fore the job starts, right through to the fi­nal paint­brush stroke. Our ser­vice ex­cel­lence is just one of the rea­sons we win awards for our work.”

Any­one who’s ever un­der­taken a ren­o­va­tion knows that sur­prises will in­evitably crop up dur­ing the course of the pro­ject; it’s how the ren­o­va­tion team han­dles the un­ex­pected that can shape the whole ex­pe­ri­ence for the client. “On top of weekly sta­tus meet­ings, we have a thor­ough process in place to han­dle is­sues that arise,” says Ja­son. “We calmly let the client know what’s go­ing on and then we cre­ate, in writ­ing, a de­tailed change or­der for the client to re­view; it out­lines how we feel the sit­u­a­tion should

“We do all our car­pen­try work in­house, rather than sub­con­tract­ing it out. This not only en­hances our qual­ity con­trol; it also im­proves our sched­ul­ing since it’s our own peo­ple do­ing the work. On top of this, clients ben­e­fit from the fact that our team mem­bers are fully in­vested in the out­come of the pro­ject – they are not sim­ply ham­mers for hire.” — JA­SON LA­BELLE, OWNER, DAL­TON DIS­TINC­TIVE REN­O­VA­TIONS

be ad­dressed. It takes a lot of the anx­i­ety out of deal­ing with the un­ex­pected and it is a key el­e­ment of our end-to-end pro­ject man­age­ment.”

One of the most ful­fill­ing as­pects about be­ing in the ren­o­va­tion busi­ness is that DDR gets to help peo­ple cre­ate the space of their dreams. “We truly love that trans­for­ma­tional process and watch­ing as clients see their home be­ing re­fash­ioned into what they’ve al­ways wanted. We of­ten have the abil­ity to sug­gest things the client has not con­ceived of. Our projects fre­quently in­volve ad­di­tions but we have also had great suc­cess work­ing within an ex­ist­ing foot­print to max­i­mize liv­ing space. It’s all about re­spect­ing the client’s bud­get while cre­at­ing the home they want.”

There is no short­age of happy clients ready to sing the firm’s praises. “DDR and their de­signer de­vel­oped our con­cept into a stun­ning re­al­ity,” says Sheila Ger­vais. “From day one, as the home­owner, I was com­pletely in­te­grated into their team. I think this is one of the key strengths of DDR. I was more than im­pressed and sat­is­fied with their in­ge­nu­ity, so­lu­tion-find­ing and at­ten­tion to de­tail. Our home is warm, invit­ing, mod­ern and clean - fit for an­other life­time thanks to DDR. I highly rec­om­mend DDR for ef­fi­cient, pro­fes­sional, well-ex­e­cuted de­sign and ren­o­va­tion work.”

It is ev­i­dent that ev­ery­one on the DDR team takes tremen­dous pride in their work. “Our car­pen­ters are artisans who love the fact that they get to work on such unique and in­ter­est­ing projects and share in the clients’ joy when it’s all done,” con­firms Ja­son. “Our suc­cess is built on each of us at DDR un­der­stand­ing our clients’ vi­sion and ex­pec­ta­tions, then com­mu­ni­cat­ing with them through­out the process un­til their dreams have been re­al­ized.”

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