Cus­tomers have the chance to help Hy­dro Ot­tawa build a bet­ter bill

Ottawa Business Journal - - TECHNOLOGY -

Let’s face it, no one looks for­ward to re­ceiv­ing and pay­ing a util­ity bill.

But with new de­vel­op­ments in billing technology, at least the ex­pe­ri­ence can be more in­for­ma­tive, per­son­al­ized and use­ful. Con­sumers can bet­ter un­der­stand what they are pay­ing for and have the means to bet­ter mon­i­tor and man­age their con­sump­tion habits.

For Hy­dro Ot­tawa, a bill is its more fre­quent form of com­mu­ni­ca­tion with most cus­tomers. This makes a bill a cru­cial tool for en­hanc­ing the en­tire cus­tomer ex­pe­ri­ence.

That’s why Hy­dro Ot­tawa is un­der­tak­ing a bill re­design project that will use the cus­tomer feed­back ob­tained through an in­ter­ac­tive on­line survey to help it build a bet­ter bill.

“We want our cus­tomers to tell us what’s im­por­tant to them when it comes to the in­for­ma­tion they re­ceive on their bill,” says Bryce Con­rad, Pres­i­dent and Chief Ex­ec­u­tive Of­fi­cer at Hy­dro Ot­tawa. “Through this process, we’ll glean valu­able in­sights from their pref­er­ences, dis­cover what’s un­clear or unnecessary, and make im­prove­ments that will pos­i­tively trans­form our cus­tomer bill and hope­fully our cus­tomers’ ex­pe­ri­ence.”

Cus­tomers who take the 10 min­utes to com­plete the survey may en­ter into a draw for a chance to win one of three 64GB tablet com­put­ers.

With the cus­tom on­line survey tool, cus­tomers can “build” their ideal bill, share what in­for­ma­tion is most im­por­tant to them, and say how they would like to see that con­tent pre­sented on their bill. The survey is also a game – each par­tic­i­pant’s an­swers will lead them to “a vir­tual il­lus­tra­tion” of what their elec­tric­ity bill would look like as the fi­nal re­veal.

Hy­dro Ot­tawa will use this feed­back to de­liver a bill de­signed by and for all Hy­dro Ot­tawa cus­tomers.

The on­line survey is avail­able in both English and French and runs un­til Au­gust 19, 2016. For more in­for­ma­tion and to take part, please visit hy­d­root­tawa. com/bill­sur­vey.

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