Customers have the chance to help Hydro Ottawa build a better bill
Let’s face it, no one looks forward to receiving and paying a utility bill.
But with new developments in billing technology, at least the experience can be more informative, personalized and useful. Consumers can better understand what they are paying for and have the means to better monitor and manage their consumption habits.
For Hydro Ottawa, a bill is its more frequent form of communication with most customers. This makes a bill a crucial tool for enhancing the entire customer experience.
That’s why Hydro Ottawa is undertaking a bill redesign project that will use the customer feedback obtained through an interactive online survey to help it build a better bill.
“We want our customers to tell us what’s important to them when it comes to the information they receive on their bill,” says Bryce Conrad, President and Chief Executive Officer at Hydro Ottawa. “Through this process, we’ll glean valuable insights from their preferences, discover what’s unclear or unnecessary, and make improvements that will positively transform our customer bill and hopefully our customers’ experience.”
Customers who take the 10 minutes to complete the survey may enter into a draw for a chance to win one of three 64GB tablet computers.
With the custom online survey tool, customers can “build” their ideal bill, share what information is most important to them, and say how they would like to see that content presented on their bill. The survey is also a game – each participant’s answers will lead them to “a virtual illustration” of what their electricity bill would look like as the final reveal.
Hydro Ottawa will use this feedback to deliver a bill designed by and for all Hydro Ottawa customers.
The online survey is available in both English and French and runs until August 19, 2016. For more information and to take part, please visit hydroottawa. com/billsurvey.