Mindfulness: Multiply Your Productivity Through Undivided Attention
Mindfulness empowers you to replace
knee-jerk reactions with more conscious — and ultimately more
efficient — behaviour.
buyers are just ‘doing their job’ when they insist on rock-bottom prices from their suppliers. employees who sell unneeded extras are doing something that salespeople do regularly. And the admissions officers who give extra consideration to the offspring of wealthy alumni are following procedures that have been in place for decades. Yet the indirect effects of these behaviours are highly problematic.
The harms created by such indirect effects are an important leadership challenge: Leaders need to think beyond the moment to anticipate the problems that their organization’s procedures could create. When a company sets up processes that lead people to unintentionally discriminate against a particular group, the organization itself is engaging in discrimination. Its leaders are responsible for noticing this and for making the required changes to prevent indirect harms from occurring.
There is no lack of ability to solve these problems in our organizations, but rather, a failure of leadership imagination to anticipate their logical consequences.
—M. Bazerman in The Power of Noticing