How to Build Trust, Establish Credibility and Drive Execution: The Bates Executive Presence Index (EXPI)
CHARACTER: Five qualities are fundamental to the leader as a person, to his/ her identity, and give us reason to trust him/her.
Authenticity – being real, genuine, transparent, and sincere in one’s relations and interactions with others.
Integrity – acting with fidelity to one’s values and beliefs, living up to high standards of morality and promise keeping.
Concern – demonstrating interest in others, encouraging adaptive development, and promoting a healthy, sustainable culture.
Restraint – displaying a calm disposition, characterized by reasonableness and by avoidance of emotional extremes or impulsiveness.
Humility – showing awareness of one’s strengths and weaknesses, an openness to others, and a belief that all persons have worth.
SUBSTANCE: Five qualities inspire commitment, inform action, and lead to above-and-beyond effort.
Practical Wisdom – displaying highly honed qualities of insight and judgment that get to the heart of issues and produce prudent decisions.
Confidence – being self-assured in decision-making and action; ready to accept the risk and responsibility for taking timely action.
Composure – proving to be steady in a crisis, able to calm and focus others, and to bring objectivity and perspective to critical decisions.
Resonance – connecting with others; being attentive, attuned, and responsive to feelings, motivations, and thoughts.
Vision – generating an inspiring, enterprise-wide picture of what could be; recognizing emerging trends, and engaging all in strategy.
STYLE: Five qualities are overt, skillbased patterns of communicative leadership that build motivation and shape and sustain performance.
Appearance – looking and acting like an able executive, adapting dress and demeanor to the situation, and handling social situations with tact.
Intentionality – clarifying direction and keeping actions aligned and on track, all without stifling dissent or neglecting needs to adjust course.
Inclusiveness – actively involving others, welcoming diverse points of view, encouraging ownership in mission, and empowering initiative.
Interactivity – promoting an interpersonal style of dialogue and timely exchange of information and questions to coordinate action.
Assertiveness – speaking up, valuing constructive conflict, and raising issues directly without shutting others down.