Seek­ing peo­ple for new coun­cil at CCH

Standard-Freeholder (Cornwall) - - NEWS - ALAN S. HALE

The Corn­wall Com­mu­nity Hospi­tal has an­nounced it is cre­at­ing a new Pa­tient and Care­giver Ex­pe­ri­ence Ad­vi­sory Coun­cil, and ad­min­is­tra­tors are look­ing for for­mer pa­tients and care­givers who are will­ing to join the new body.

“We want to en­sure that the voice and per­spec­tive of the pa­tient is be­ing heard, and in­cor­po­rated into our prac­tices where pos­si­ble,” ex­plained Heather Arthur, vice-pres­i­dent of pa­tient ser­vices and chief nurs­ing of­fi­cer in a state­ment. “Our pa­tients and their fam­i­lies have al­ready helped us with qual­ity im­prove­ment ini­tia­tives in­clud­ing our falls pre­ven­tion pro­gram, a re­view of web­site con­tent and with our pa­tient hand­book in­for­ma­tion.”

The im­pe­tus for the cre­ation of the coun­cil is the five-year strate­gic plan the hospi­tal in­tro­duced in 2016. Ac­cord­ing to hospi­tal CEO Jeanette Des­patie, the coun­cil’s man­date will fall in line with the plan’s call for “pa­tient in­spired care.”

“There was no event that trig­gered the for­ma­tion of the coun­cil, just a de­sire to pro­vide ex­cep­tional care,” said Des­patie.

“Over the past few years we have worked with a few in­di­vid­u­als as pa­tient ex­pe­ri­ence ad­vis­ers, to­day we are look­ing to ex­pand that group and bring them to­gether as a coun­cil. The coun­cil is an evo­lu­tion of the ini­tia­tive aimed to im­prove our ser­vices to our com­mu­nity.”

The hospi­tal is look­ing for mem­bers of the pub­lic who have had ex­pe­ri­ence be­ing treated at their fa­cil­ity or peo­ple who have been serv­ing as some­one’s care­taker for two or more years to ap­ply to sit on the coun­cil.

“We are look­ing for for­mer pa­tients or care­givers (of pa­tients) who are in­ter­ested in work­ing with us to help achieve our vi­sion of ‘Ex­cep­tional Care. Al­ways.’ We want to hear from pa­tients how we can im­prove our de­liv­ery of care; hence their ex­pe­ri­ence,” said Des­pat­tie.

Any­one in­ter­ested can ap­ply on­line (https://www.corn­wall­hos­pi­­loads/forms/ PA­TIENT %20 EX­PE­RI­ENCE %20 REP­RE­SEN­TA­TIVE%20 AP­PLI­CA­TION %20 FORM. pdf) or by send­ing an email to feed­back@ corn­wall­hos­pi­ ahale@post­ twit­


Corn­wall Com­mu­nity Hospi­tal file photo.

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