Safety first for Sherbrooke
The City of Sherbrooke is the first large city (over 100,000 residents) in Quebec to have its 911 Emergency Centre certified by the Quebec ministry of public security. This certification, which aims to optimise the efficiency of the emergency intervention chain, has allowed the management to see that the centre already meets most of the requirements on all aspects of management and the quality of service. Therefore, the certification process has become an improvement process and gives the team a chance to refine their work methods.
In the letter that accompanied the certificate, Minister of Public Security, Stephane Bergeron, commented: “This is an efficient organization with the latest tech-
nology that relies on personnel whose expertise has been proven many times. The devotion of these interveners and their involvement during the certification process was remarkable. I congratulate them for this certification that confirms the excellent service they provide to the population.”
Last year, the employees at the centre responded to more than 157,000 urgent and non-urgent calls. Assigned to the territory of the City of Sherbrooke and the municipalities of Lac-Brome and Bolton Ouest, a population of 165,000 is served.
This certification is in effect for a period of two years; the 911 centre’s team and the police and fire departments it works with will continue to maintain and improve their procedures to offer the best service possible to their clients and to prepare to be certified again. – Passed away at Magog Hospital on December 24th, 2012. She is survived by her loving husband John R. Kimpton, her children the late John (Sandra), Bev (Grant), Wendy (Yvan), Cheryl (Donnie), five grandchildren, four great-grandchildren, many other family members, friends and her brother Patrick Bronson who has been a patient at Pavillon d’Argyll for a number of year. A burial will be held in June 2013.