CHUS User’s Com­mit­tee wins top prize

Stanstead Journal - - LENNOXVILLE NEWS -

Dur­ing the an­nual congress of the RPCU ( Re­groupe­ment provin­cial des comites des us­agers) which was held in Laval ear­lier in Novem­ber, the CHUS ( Cen­tre hospi­tal­ier uni­ver­si­taire de Sher­brooke) User’s Com­mit­tee re­ceived the prize for Com­mit­tee of the Year. “We have the priv­i­lege of work­ing with a most dy­namic User’s com­mit­tee which takes part ac­tively in the re­flec­tions and ac­tions taken at the heart of our es­tab­lish­ment to im­prove the care and ser­vices to the pa­tients,” com­mented Linda Hu­bert, the di­rec­tor of qual­ity, plan­ning, eval­u­a­tion and per­for­mance. “The com­mit­tee al­lows us to see through the eyes of pa­tients and their rel­a­tives,” she added.

“At the CHUS, the users have the op­por­tu­nity to be heard and the man­age­ment lis­tens at­ten­tively. We are real part­ners,” com­mented De­nis Marceau, the pres­i­dent of the CHUS User’s Com­mit­tee.

The mis­sion of User’s Com­mit­tees is to in­form the users of the hos­pi­tal’s ser­vices (clients and pa­tients) of their rights and obli­ga­tions; to pro­mote the im­prove­ment of the well-be­ing of users; eval­u­ate the de­gree of sat­is­fac­tion among users re­gard­ing ser­vices ob­tained; de­fend the rights and in­ter­ests of users; ac­com­pany and as­sist users in all steps if they wish to make a com­plaint.

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