How the Ambulance service works
In Quebec the ambulance services are private companies. The provincial government gives them mandates with the financial resources to manage those mandates. In rural areas like here in Stanstead the provincial government gives what is called a 7/14 service. A 7/14 service is when a Paramedic works for 7 days for 24hrs in a 14 day period. Because they are on call they must remain within proximity to the Ambulance Station, so most often at their homes. So when a call comes in from the Call Center they must meet up at the Ambulance building together to retrieve the Ambulance to go out on a call. So depending on a variety of factors it could take them between 5 to 7 minutes to get to the Ambulance building, then they leave to go out on the call. The Stanstead Ambulance Company is a not-for-profit that has only one priority and that is you. We have been fighting for many years to have a full-time service that would eliminate that extra delay, but the government continues to refuse our requests. It has been written in this and other papers of our efforts in the past. We continue to work with the community to have AED’s available in the area, to offer CPR classes. We also work with Stanstead’s first responders all in an effort to save lives. Remember that when calling 9-11, you are calling a call center. That call center will ask a lot of questions. Please rest assured that the nearest or fastest Ambulance will be automatically sent to your location while you are answering all the questions. These questions are important and are part of an international system used all over the world. Each call is recorded for quality assurance. The call center is completely separate from the Ambulance companies and are best suited to dis- patch Ambulances. For example if we (Stanstead) are already on a call they will send a different company so that it minimizes the delay as much as possible. All Ambulances are tracked by GPS. A few important notes. We cannot accept Ambulance requests directly, they must all go through 9-1-1. Whenever possible have someone waiting to direct the Ambulance to the correct house. Finding your home in the dark is not always simple, your numbers are not always visible and not everyone will know the area. Having all their medications and cards ready ahead of time will also speed up the process. Please do not hesitate to contact us if you have questions.