It seems more and more business owners in Labrador West are exercising the option to employ foreign workers. In all fairness to those trying to survive in the service industry, it’s likely a very wise move.
When it comes to filling posit i o n s suc h a s cooks , w a i t - ers/ waitresses and dishwashers, local employers are finding if increasingly more dif ficult and have little choice really — if the business is to thrive and survive — but to bring in foreign workers to meet the high demand.
Most of these recruits are from the Philippines — which is now Canada’s largest source for immigrants and temporary foreign workers where wages and work conditions r un v er y p o o r with ver y h igh unemployment rates.
Canada is in need of workers to fill the void of an aging population so it seems to be mutually benef icial for both sides.
The money th ese workers make here, supposing it’s only minimum wage, is s t i l l a g reat improvement in comparison to what they could earn in their motherland. They are happy with the pay, and happy with the work, according to the employers.
There is something interesting to be obser ved in these workers, and speaking in general terms, they indeed bring with them reputable work practices and strong work ethics.
For someone whose social highlight of the day is a trip to Tim Hortons for a cof fee, the way these foreign workers serve it up with a smile and all manners of politeness, such a simple thing suddenly becomes a very nice experience.
Over at the dining room in the Wabush Hotel, these foreign workers treat the patrons as if they were all of royal status. Chivalry seems to be engrained as with other qualities that seems to be lost in many Canadian workers.
It’s no wonder employers are hiring more and more of these very effective workers for their businesses; you see them at MacDonald’s, IGA and it’s likely the list will grow and time rolls on.
It’s a pleasant change, almost like a blast from the past, to be greeted with a smile again when entering a place of business.
Whether it is a clothing store or a restaurant, if a customer decides to enter the place, it’s nice to be able to afford some common courtesies. Even if the employer is only paying minimum wage, there is a certain expectation that ought to be carried out when dealing with the public.
There are food establishments you can walk into in Labrador West where it’s almost like the customer is made to feel like his/ her presence is nuisance on the waitress. Even if a place is a bustle of activity, customers should at least get a smile and nod that translates to, “ I see you and I will get to you as soon as possible.”
Unfortunately, many times customers are left ignored and unattended for too long a timeframe and no m a tt e r h o w great the food is, they leave with a bad taste in their mouths because of the lousy service.
When it comes to the foreign workers, many o f them are setting a wonderful example of what customer service is all about, and at its finest.
While there are many people who’ve worked in the service industry in this area for years, and do so wi t h a smi le and pride in their work, there’s a fine crowd that could use a few pointers from these foreign workers with very admirable work ethic.