Shin­ing ex­am­ple

The Compass - - OPINION -

It seems more and more busi­ness own­ers in Labrador West are ex­er­cis­ing the op­tion to em­ploy for­eign work­ers. In all fair­ness to those try­ing to sur­vive in the ser­vice in­dus­try, it’s likely a very wise move.

When it comes to fill­ing posit i o n s suc h a s cooks , w a i t - ers/ wait­resses and dish­wash­ers, lo­cal em­ploy­ers are find­ing if in­creas­ingly more dif fi­cult and have lit­tle choice re­ally — if the busi­ness is to thrive and sur­vive — but to bring in for­eign work­ers to meet the high de­mand.

Most of these re­cruits are from the Philip­pines — which is now Canada’s largest source for im­mi­grants and tem­po­rary for­eign work­ers where wages and work con­di­tions r un v er y p o o r with ver y h igh un­em­ploy­ment rates.

Canada is in need of work­ers to fill the void of an ag­ing pop­u­la­tion so it seems to be mu­tu­ally benef icial for both sides.

The money th ese work­ers make here, sup­pos­ing it’s only min­i­mum wage, is s t i l l a g reat im­prove­ment in com­par­i­son to what they could earn in their moth­er­land. They are happy with the pay, and happy with the work, ac­cord­ing to the em­ploy­ers.

There is some­thing in­ter­est­ing to be ob­ser ved in these work­ers, and speak­ing in gen­eral terms, they in­deed bring with them rep­utable work prac­tices and strong work ethics.

For some­one whose so­cial high­light of the day is a trip to Tim Hor­tons for a cof fee, the way these for­eign work­ers serve it up with a smile and all man­ners of po­lite­ness, such a sim­ple thing sud­denly be­comes a very nice ex­pe­ri­ence.

Over at the din­ing room in the Wabush Ho­tel, these for­eign work­ers treat the pa­trons as if they were all of royal sta­tus. Chivalry seems to be en­grained as with other qual­i­ties that seems to be lost in many Cana­dian work­ers.

It’s no won­der em­ploy­ers are hir­ing more and more of these very ef­fec­tive work­ers for their busi­nesses; you see them at MacDonald’s, IGA and it’s likely the list will grow and time rolls on.

It’s a pleas­ant change, al­most like a blast from the past, to be greeted with a smile again when en­ter­ing a place of busi­ness.

Whether it is a cloth­ing store or a res­tau­rant, if a cus­tomer de­cides to en­ter the place, it’s nice to be able to af­ford some com­mon cour­te­sies. Even if the em­ployer is only pay­ing min­i­mum wage, there is a cer­tain ex­pec­ta­tion that ought to be car­ried out when deal­ing with the pub­lic.

There are food es­tab­lish­ments you can walk into in Labrador West where it’s al­most like the cus­tomer is made to feel like his/ her pres­ence is nui­sance on the wait­ress. Even if a place is a bus­tle of ac­tiv­ity, cus­tomers should at least get a smile and nod that trans­lates to, “ I see you and I will get to you as soon as pos­si­ble.”

Un­for­tu­nately, many times cus­tomers are left ig­nored and unat­tended for too long a time­frame and no m a tt e r h o w great the food is, they leave with a bad taste in their mouths be­cause of the lousy ser­vice.

When it comes to the for­eign work­ers, many o f them are set­ting a won­der­ful ex­am­ple of what cus­tomer ser­vice is all about, and at its finest.

While there are many peo­ple who’ve worked in the ser­vice in­dus­try in this area for years, and do so wi t h a smi le and pride in their work, there’s a fine crowd that could use a few point­ers from these for­eign work­ers with very ad­mirable work ethic.

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