New phone sys­tem for the Har­bour Grace RCMP

The Compass - - CLASSIFIED -

Those try­ing to con­nect by phone with the RCMP in Har­bour Grace will find a dif­fer­ence as of Oct. 29.

The Har­bour Grace de­tach­ment has been cho­sen as the sec­ond test site for an en­hanced phone sys­tem pi­lot project ( The Stephenville de­tach­ment has been online for about six months).

The new sys­tem is de­signed to im­prove ef­fi­ciency in the way calls are taken and to en­sure emer­gency or high pri­or­ity calls are an­swered first.

The new au­to­mated sys­tem will prompt the caller with three choices:

1. By press­ing No. 1 for emer­gen­cies, the call will au­to­mat­i­cally ring on an emer­gency pri­or­ity line at the RCMP’s op­er­a­tional com­mu­ni­ca­tions cen­tre in St. John’s. Th­ese calls will be an­swered first and po­lice of­fi­cers will be dis­patched.

2. If the pub­lic wish to re­port an in­ci­dent which re­quires po­lice re­sponse but is not an emer­gency, call­ers will be prompted to press No. 2. This call will be an­swered and again po­lice of­fi­cers will be dis­patched.

3. Should a mem­ber of the pub­lic have a gen­eral in­quiry for their lo­cal de­tach­ment, they will be prompted to press No. 3. This call will be an­swered by some­one in the de­tach­ment. Should no one be avail­able there will be an an­swer­ing ser­vice and the pub­lic are urged to leave a mes­sage for a re­sponse from the de­tach­ment.

The Har­bour Grace de­tach­ment can be reached by call­ing 596-5014.

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