25 years treating customers like family
TriCon Pharmacy in Old Perlican celebrates milestone anniversary
For 25 years, TriCon Pharmacy in Old Perlican has been the go-to pharmacy for residents along the Bay de Verde peninsula and beyond, and for good reason.
The staff of this local staple pride themselves on the personal service they give to all their customers and the extra step they take each and every day to make people’s lives a little easier when it comes to their medication.
On Monday, Sept. 29, a number of customers make their way through the doors of the Route 80 business, each one receiving a personalized greeting.
“We like to get to know our customers by first name,” co-owner Paul Colbert explains, saying hello as another customer walks in.
Paul and David Jenkins began the business together after the former owner retired in 1989. Both men were experienced pharmacists, with David working at that location since 1979.
Customers know the pair by their first names as well. It helps create that relationship TriCon is known for.
David and Paul have some longtime and dedicated staff, but when it comes to serving customers, they are also front row and center. The duo have engrained the customer service mentality into the next generation as well.
David’s nephew, Norm Jenkins, and Paul’s daughter, Ashley Colbert, are both employed
“It’s a family environment, very family oriented, family owned.”
– David Jenkins
“It’s a family environment, very family oriented, family owned,” David says.
The family environment doesn’t just extend to staff. The customers that come to the business are also treated like family.
As a customer walks in and heads for the checkout counter, pharmacy clerk Sharon Squires holds out a prescription with a smile. “It’s all ready for you,” she says. Having that one-on-one experience with the customer has enabled the staff to develop relationships and friendships with them.
Paul said the relationship goes beyond recognizing a person when they walk in the door.
“There are times people call in and don’t say who they are,” he explained. David agreed. “We have to fill a prescription for this person, and sometimes they don’t even know what it is,” he said.
The men continued to describe instances where a customer calls and describes their pills and tells them they need another refill. Or when someone calls and just says they’ll be by in half-an-hour, and they have to get a prescription ready.