25 years treat­ing cus­tomers like fam­ily

Tri­Con Pharmacy in Old Per­li­can cel­e­brates mile­stone an­niver­sary

The Compass - - SPORTS - BYMELISSA JENK­INS

For 25 years, Tri­Con Pharmacy in Old Per­li­can has been the go-to pharmacy for res­i­dents along the Bay de Verde penin­sula and beyond, and for good rea­son.

The staff of this lo­cal sta­ple pride them­selves on the per­sonal ser­vice they give to all their cus­tomers and the ex­tra step they take each and ev­ery day to make peo­ple’s lives a lit­tle eas­ier when it comes to their med­i­ca­tion.

On Mon­day, Sept. 29, a num­ber of cus­tomers make their way through the doors of the Route 80 business, each one re­ceiv­ing a per­son­al­ized greet­ing.

“We like to get to know our cus­tomers by first name,” co-owner Paul Col­bert ex­plains, say­ing hello as another cus­tomer walks in.

Paul and David Jenk­ins be­gan the business to­gether after the for­mer owner re­tired in 1989. Both men were ex­pe­ri­enced phar­ma­cists, with David work­ing at that lo­ca­tion since 1979.

Cus­tomers know the pair by their first names as well. It helps cre­ate that re­la­tion­ship Tri­Con is known for.

Fam­ily business

David and Paul have some long­time and ded­i­cated staff, but when it comes to serv­ing cus­tomers, they are also front row and cen­ter. The duo have en­grained the cus­tomer ser­vice men­tal­ity into the next gen­er­a­tion as well.

David’s nephew, Norm Jenk­ins, and Paul’s daugh­ter, Ash­ley Col­bert, are both em­ployed

“It’s a fam­ily en­vi­ron­ment, very fam­ily ori­ented, fam­ily owned.”

– David Jenk­ins

at Tri­Con.

“It’s a fam­ily en­vi­ron­ment, very fam­ily ori­ented, fam­ily owned,” David says.

The fam­ily en­vi­ron­ment doesn’t just ex­tend to staff. The cus­tomers that come to the business are also treated like fam­ily.

As a cus­tomer walks in and heads for the check­out counter, pharmacy clerk Sharon Squires holds out a pre­scrip­tion with a smile. “It’s all ready for you,” she says. Hav­ing that one-on-one ex­pe­ri­ence with the cus­tomer has en­abled the staff to de­velop re­la­tion­ships and friend­ships with them.

Paul said the re­la­tion­ship goes beyond rec­og­niz­ing a per­son when they walk in the door.

“There are times peo­ple call in and don’t say who they are,” he ex­plained. David agreed. “We have to fill a pre­scrip­tion for this per­son, and some­times they don’t even know what it is,” he said.

The men con­tin­ued to de­scribe in­stances where a cus­tomer calls and de­scribes their pills and tells them they need another re­fill. Or when some­one calls and just says they’ll be by in half-an-hour, and they have to get a pre­scrip­tion ready.

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