Not impressed with ATV
New Harbour couple claims useless quad defective
Prior to buying a new Polaris all-terrain vehicle almost four years ago, Clyde Burgess of New Harbour kept a Yamaha threewheeler going for over 20 years.
“I was hoping this one would last me the rest of my life, but it never,” he said.
Considering the countless issues Clyde and his wife Lorraine have dealt with concerning his new Polaris 2012 ATV Sportsman 400 over the last four years, he probably wishes he made a different choice with that purchase. They believe the vehicle in their garage was defective to begin with.
“It’s not just us — it’s a poor product,” Lorraine Burgess told The Compass during a recent interview at their home. “It’s a bad product, and I think Polaris should stand behind their products. If they make a bad product, they should do something about it.”
Clyde purchased the new ATV in November of 2011. The first year went along relatively smoothly, with some standard servicing looked after. Clyde uses it for hunting and to haul out firewood.
At the end of that first year, a belt went. In year two, rear wheel assembly was tended to. Then in January 2014, the ATV wouldn’t start. From then until September of that year, the vehicle went to-and-from the original Conception Bay North dealership where the Burgesses purchased it numerous times.
An oil leak was fixed, a bendix drive for the starter replaced, and new spark plugs installed that February. It was sent back to the dealer five more times and still wouldn’t start when the Burgess stored it in the garage that spring.
After dealing with some work commitments, the Burgesses once again looked to get ATV fixed. The dealer replaced the engine wiring harness and provided the couple with a $500 rebate towards the cost of that job.
Finally, the vehicle was functional, and Clyde used it for a few months until a health issue arose in December, forcing him to store the ATV in the garage for the rest of the winter.
When he attempted to take it out again in May 2015, Clyde couldn’t get it out of the garage. He called a friend who took it out for a quick run.
“He came over and got it out and went for a run, and when he got her up in the yard, there was oil all over the place … After that, she never worked.”
By then, the pair spent over $2,500 on an ATV that originally cost over $6,000 including taxes and shipping (it had a sixmonth warranty). The dealer said it would cost a further $2,700 to fix the ATV. Other mechanics they took it too suggested it would be best to sell the vehicle for parts.
The dealer itself contacted Polaris about the vehicle, and eventually the Burgesses did the same.
“Finally, the last person that called me back ( from Polaris) said they were done with it,” said Lorraine. “They wouldn’t do anything. It was out of warranty and they weren’t responsible.”
It now sits in the couple’s garage. Meanwhile, they’re still making payments on it.
“You can’t just keep throwing good money after bad,” she said.
Last Tuesday, Clyde shared their story on Facebook. As of last Friday, it had received over 400 shares.
A spokeswoman for Polaris told The Compass in an email the company’s service team found the majority of items the vehicle required were regular maintenance items that would not have been covered under warranty. She noted those requests were made “far beyond the machine’s warranty period. Other failures were “most likely a result of not doing normal maintenance including oil,” she added.
Clyde Burgess feels he did not get his money’s worth when it comes to the Polaris all-terrain vehicle he purchased in November of 2011. For most of the last 20 months, it has not been working.