Ye­men’s 9-1-1 com­plaint still not re­solved

The Drumheller Mail - - REAL ESTATE - Diane Thomas The Drumheller Mail

Mu­nic­i­pal Affairs Com­mu­ni­ca­tions Team Lead Kathy Kiel has re­sponded to Mayor Terry Ye­men’s re­quest to find out why he was on hold af­ter call­ing 9-1-1.

Ye­men lost his wal­let on Novem­ber 28 and was on the phone with the credit card com­pany when he found out that some­one was cur­rently us­ing his credit card at a busi­ness here in Drumheller.

Ye­men tried call­ing the lo­cal 24-hour RCMP dis­patch, how­ever there was no an­swer. Ye­men then called 9-1-1 so the RCMP could catch the sus­pected thief be­fore he left the busi­ness.

Mu­nic­i­pal Affairs, Com­mu­ni­ca­tions Team Leader Kathy Kiel, in­ves­ti­gated fur­ther and re­sponded, “The 9-1-1 call placed on Novem­ber 28, 2015 was re­ceived by the Red Deer 9-1-1 call cen­tre at 3:04 PM. The call was an­swered by staff at The City of Red Deer’s 9-1-1 Emer­gency Com­mu­ni­ca­tion Cen­tre in eight sec­onds and was trans­ferred to the RCMP South­ern Al­berta Opera- tional Com­mu­ni­ca­tion Cen­tre within 11 sec­onds, from the time it was an­swered.”

RCMP K Divi­sion Com­mu­ni­ca­tions RCMP Cor­po­ral Franks con­firmed that the call was placed on hold. Ye­men re­ceived ver­i­fi­ca­tion from the same depart­ment stat­ing that it was ac­tu­ally only 3 min­utes 11 s e conds . “If this had been a life or death emer­gency, the wait time was too long,” said Ye­men.

RCMP K Divi­sion Cor­po­ral Franks ex­plained that the dis­patch­ers were busy han­dling in­com­ing calls on an emer­gency that sev­eral dis­patch­ers could have been in­volved with.

Ye­men is still not sat­is­fied with the re­sults and be­lieves that there are staffing is­sues in­volved. Ye­men stated, “I have also es­ca­lated this is­sue with Drumheller-Stet­tler MLA Rick Strankman and MP Kevin Soren­son.”

Kiel fur­ther said, “Many 9-1-1 calls in Al­berta are non-emer­gency calls. In sit­u­a­tions that are not emer­gen­cies, Al­ber­tans are en­cour­aged to call the ap­pro­pri­ate non-emer­gency num­bers to en­sure 9-1-1 staff can process calls that are truly sen­si­tive and re­quire im­me­di­ate sup­port from po­lice, fire and am­bu­lance ser­vices.”

Terry Ye­men

Mayor

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