Alberta’s newest energy option explained
Who is ATCOenergy?
ATCOenergy is ATCO’s new electricity and natural gas retail company that promises Albertans outstanding service and lower costs for their homes and businesses. ATCOenergy is a positive energy company that rewards its customers for loyalty, offers a wide range of “no strings attached” plans and is committed to an easy, positive experience.
Why should customers choose ATCOenergy?
ATCOenergy will earn your business by offering great rates, a positive experience and outstanding service that customers have come to expect from ATCO. The company began by asking Albertans what they wanted from an electricity and natural gas company. This input became the blueprint for ATCOenergy and is reflected in the customer benefits in our offer: • Up to $100 in sign-up incentives: New customers will receive a credit on their first bill based on the type and term of the electricity or natural gas plan they choose: $100 for 3 and 5 year electricity and natural gas bundles, $50 for a 1 year electricity and natural gas bundle or $25 when you choose a single service. • Up to $50 credit: To thank customers for their loyalty, customers will receive a $50 credit every year on the anniversary of their sign-up during the term of their selected electricity and natural gas bundle plan, or $25 if they
anniversary sign up for a single electricity or natural gas plan. • “Green” electricity options: Customers can select 25 per cent or 100 per cent of their electricity plan to come from renewable sources for a small premium which is charged on your consumption in kWh. • Convenient payment options ATCOenergy makes paying for your electricity and natural gas both convenient and easy. Payment options include onetime or recurring credit card payments, automatic bank withdrawals, cheques or payments through your financial institution. • A simple sign-up process Customers can sign-up online at ATCOenergy.com or by calling 1-844-OUR ATCO-(6872826). Online, customers have the added benefit of accessing the online concierge who will fast-track the sign-up process by viewing an uploaded version of a customer’s existing bill and following up with them to conveniently complete the checkout. Customers can also ask questions via the online web chat. • No penalty cancellations With ATCOenergy, you’re never locked in. Customers cancel without penalty with 15 days notice. • Low administration fees: On a single service plan customers will pay just $7 per month. By combining electricity and natural gas service in a bundled plan, customers will still pay only $7— a savings of 50 per cent.
What types of plans does ATCOenergy offer?
ATCOenergy offers flexible plans with variable or guaranteed prices for electricity and/ or natural gas. Plans span 1, 3, or 5 years. Customers can change to a new plan time, without penalty. Compared to existing retailers, how much will the average consumer save with ATCOenergy? ATCOenergy is committed to saving Albertans money on their electricity and natural gas bills. Market rates change constantly, but our commitment to delivering low prices along with a sign-up incentive, an anniversary credit and the lowest administration fees, sets us apart from others.
What does mean?
Positive energy means we won’t be bothering people with aggressive sales tactics, or misleading offers. It means we’ll deliver our services with the utmost integrity, transparency, and accountability — hallmarks ATCO has been built on. Positive energy also means we’re going to reward our customers for choosing ATCOenergy with an introductory sign-up incentive and show our appreciation for their loyalty by thanking them every year on their enrollment anniversary. It also means being apart of your community. Why is ATCOenergy entering the market now? ATCO believes there is no better time to invest in our province and provide Albertans with a new, positive, alternative and lower costs when Albertans need it the most.
How do customers sign up for ATCOenergy?
Customers can sign-up on ATCOenergy.com or by calling 1-844-OUR ATCO (687-2826).