Home at forefront of quality improvements
Care Centre is celebrating leading edge advancements in its health care.
Gibson Family Health Care, the umbrella company of Helen Henderson Care Centre and Carveth Care Centre, has launched a formal approach to its health care called PersonCentred Care.
A respected model at Kingston General Hospital, Person-Centred Care is a philosophical approach to service development and service delivery that sees services provided in a way that is respectful of, and responsive to, the preferences, needs and values of people and those who care for them.
Theapproach is widely accepted in the industry as the best practice in assisted living and long-term care.
“We’ve always taken our residents’ opinions and preferences into consideration, but this model formalizes our residents’ input into every aspect of our business,” said Brett Gibson, owner and operator of Carveth Care Centre, an accredited retirement lodge and nursing home in Gananoque. “We care deeply about our residents’ health and happiness and we’re pleased to adopt a personcentred approach to our work. We are listening to everything our residents say, from the meals they are served to how they live. This is their home and they decide how they live.”
Located in south east Ontario, the two homes are scheduled to launch this formalized approach in the fall of 2018.
“Gibson Family Health Care is making quality improvements that are gaining provincial attention,” said Angela Gibson, assistant administrator at Helen Henderson Care Centre in Amherstview. “This latest advancement is an exciting way to describe the care and approach we’ve been delivering since we opened. At Carveth and Helen Henderson Care Centres, the care is personalised, coordinated and enabling.”
According to senior managers, the accredited retirement lodges and long-term care homes are conducting further quality improvements by moving to complete electronic charting. This means health care professionals will have tablets at each nursing desk and portable tablets to allow movement throughout the homes.
“Electronic charting will lead to improved quality of documentation and improved quality-of-care to residents,” said Melissa Locke, assistant director of care at Helen Henderson Care Centre.
Another notable achievement is an attempt to be restraint free. According to Locke, new medical beds at the homes have helped reduce restraints through better beds and mattress systems. Staff is also implementing other measures to ensure resident safety.
A restraint-free environment represents the concept of person-centered care. Open communication, nonconfrontational body language, and active listening skills strengthen the resident-staff relationship.
“These advancements are just a few examples of the excellent health care we deliver on a daily basis,” said Brett. “At Gibson Family Health Care, people are treated with dignity, compassion and respect. Our advancements will continue to focus on the best quality-of-life for the people in our care. ”