Home at fore­front of qual­ity im­prove­ments

The Gananoque Reporter - - COMMENT - – Cather­ine Reynolds, mar­ket­ing man­ager for Carveth Care Cen­tre

Care Cen­tre is cel­e­brat­ing lead­ing edge ad­vance­ments in its health care.

Gib­son Fam­ily Health Care, the um­brella com­pany of He­len Hen­der­son Care Cen­tre and Carveth Care Cen­tre, has launched a for­mal ap­proach to its health care called Per­son­Cen­tred Care.

A re­spected model at Kingston Gen­eral Hos­pi­tal, Per­son-Cen­tred Care is a philo­soph­i­cal ap­proach to ser­vice de­vel­op­ment and ser­vice de­liv­ery that sees ser­vices pro­vided in a way that is re­spect­ful of, and re­spon­sive to, the pref­er­ences, needs and val­ues of peo­ple and those who care for them.

Theap­proach is widely ac­cepted in the in­dus­try as the best prac­tice in as­sisted liv­ing and long-term care.

“We’ve al­ways taken our res­i­dents’ opin­ions and pref­er­ences into con­sid­er­a­tion, but this model for­mal­izes our res­i­dents’ in­put into ev­ery as­pect of our busi­ness,” said Brett Gib­son, owner and op­er­a­tor of Carveth Care Cen­tre, an ac­cred­ited re­tire­ment lodge and nurs­ing home in Gananoque. “We care deeply about our res­i­dents’ health and hap­pi­ness and we’re pleased to adopt a per­son­cen­tred ap­proach to our work. We are lis­ten­ing to ev­ery­thing our res­i­dents say, from the meals they are served to how they live. This is their home and they de­cide how they live.”

Lo­cated in south east On­tario, the two homes are sched­uled to launch this for­mal­ized ap­proach in the fall of 2018.

“Gib­son Fam­ily Health Care is mak­ing qual­ity im­prove­ments that are gain­ing pro­vin­cial at­ten­tion,” said An­gela Gib­son, as­sis­tant ad­min­is­tra­tor at He­len Hen­der­son Care Cen­tre in Amher­stview. “This lat­est ad­vance­ment is an ex­cit­ing way to de­scribe the care and ap­proach we’ve been de­liv­er­ing since we opened. At Carveth and He­len Hen­der­son Care Cen­tres, the care is per­son­alised, co­or­di­nated and en­abling.”

Ac­cord­ing to se­nior man­agers, the ac­cred­ited re­tire­ment lodges and long-term care homes are con­duct­ing fur­ther qual­ity im­prove­ments by mov­ing to com­plete elec­tronic chart­ing. This means health care pro­fes­sion­als will have tablets at each nurs­ing desk and por­ta­ble tablets to al­low move­ment through­out the homes.

“Elec­tronic chart­ing will lead to im­proved qual­ity of doc­u­men­ta­tion and im­proved qual­ity-of-care to res­i­dents,” said Melissa Locke, as­sis­tant di­rec­tor of care at He­len Hen­der­son Care Cen­tre.

An­other no­table achieve­ment is an at­tempt to be re­straint free. Ac­cord­ing to Locke, new med­i­cal beds at the homes have helped re­duce re­straints through bet­ter beds and mat­tress sys­tems. Staff is also im­ple­ment­ing other mea­sures to en­sure res­i­dent safety.

A re­straint-free en­vi­ron­ment rep­re­sents the con­cept of per­son-cen­tered care. Open com­mu­ni­ca­tion, non­con­fronta­tional body lan­guage, and ac­tive lis­ten­ing skills strengthen the res­i­dent-staff re­la­tion­ship.

“These ad­vance­ments are just a few ex­am­ples of the ex­cel­lent health care we de­liver on a daily ba­sis,” said Brett. “At Gib­son Fam­ily Health Care, peo­ple are treated with dig­nity, com­pas­sion and re­spect. Our ad­vance­ments will con­tinue to fo­cus on the best qual­ity-of-life for the peo­ple in our care. ”

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