HGMH helps improve access for francophones
Hôpital Glengarry Memorial Hospital in Alexandria is among the institutions participating in a project aimed at improving francophones’ access to health care in their own language.
In order to “provide culturally and linguistically appropriate care,” the Champlain Local Health Integration Network and its partners want to make sure more francophones receive care in French, know about and use French-language health services more frequently and have more opportunities to express their level of satisfaction with French-language services.
The local hospital is among 12 in Eastern Ontario that are trying to better understand use of health services by francophones and improve their access to care.
The linguistic variable pilot project tracks the number of francophones treated in hospitals across Eastern Ontario.
More than 600 employees at the 12 participating hospitals in the Champlain region were trained to document information about language preference. As a next step, agencies will analyze the data based on overall patient volumes, health conditions, emergency department lengths of stay, and other measures.
Ultimately, it would be ideal to include English and French linguistic identity on Ontario health cards, Jacinthe Desaulniers, President and CEO of Le Réseau des services de santé en français de l’Est de l’Ontario, said at a recent LHIN meeting.
The HGMH is among the 24 providers in Champlain that are fully designated to provide Frenchlanguage services.