Wanted: Good ser­vice

Is­land busi­ness­woman grow­ing in­creas­ingly frus­trated with Canada Post

The Guardian (Charlottetown) - - PROVINCE - THE GUARDIAN dgal­lant@the­guardian.pe.ca Twit­ter.com/PEIGuardian

As a busi­ness­woman, Ilona Brein­ing knows the im­por­tance of pro­vid­ing good ser­vice to her cus­tomers

It’s one of the keys to her suc­cess as a realtor.

She ex­pects that same level of com­mit­ment to ser­vice from oth­ers and when she doesn’t re­ceive it that sets her off. Canada Post just set her off. Again. Bad ser­vice seems to be the rule rather than the ex­cep­tion when it comes to her re­la­tion­ship with Canada Post, Brein­ing said re­cently.

“Eight of the last 10 ex­pe­ri­ences I have had with Canada Post with reg­is­tered mail have been bad ones,” Brein­ing said.

Her most re­cent ex­pe­ri­ence oc­curred when Brein­ing re­ceived a de­liv­ery no­tice in her com­mu­nity mail­box for an en­ve­lope that con­tained her fam­ily’s new pass­ports.

Point­ing to the cir­cu­lar hole in the Canada Post no­tice she said that it was there for a rea­son.

“It’s sup­posed to go around the door­knob on my door. It was sup­posed to go to my house, not to a com­mu­nity mail­box. It states clearly on the en­ve­lope that a sig­na­ture is re­quired. Why would they not come to my house.”

Brein­ing noted that her fam­ily trav­els a lot so the pass­ports in those en­velopes are ex­tremely im­por­tant to her.

Her hus­band was able to take the de­liv­ery no­tices into the post of­fice and pick up the en­velopes with the pass­ports but Brein­ing had an is­sue with that as well be­cause when he pre­sented the no­tices they sim­ply gave him the en­velopes.

“They know me but they don’t know him. My name was on the en­velopes but they didn’t ask him for any iden­ti­fi­ca­tion or any sig­na­ture. He could have been any­one.”

Brein­ing said ev­ery time some­thing like this hap­pens she goes into the post of­fice and com­plains.

She said all they have to of­fer her when she does are poor ex­cuses.

Brein­ing said all she’s ask­ing for is good ser­vice.

“And I haven’t been get­ting it.”

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