Class action suit over Air Canada ticket glitch authorized
CALGARY — A British Columbia law firm says the Superior Court of Quebec has authorized a national class action lawsuit to begin against Air Canada over a glitch in ticket prices that occurred in August 2015.
The airline’s website had offered a package of 10 flights within Western Canada for a total cost of $800 before taxes. Two Calgary men quickly snapped up the promotion and received confirmation numbers and receipts. But when they tried to book a trip, they couldn’t find their purchases on their Air Canada accounts.
Air Canada later issued a statement saying a “computer loading error” resulted in a temporary mispricing that offered the 10-flight package at $800 instead of the correct price of $8,000.