Class ac­tion suit over Air Canada ticket gl­itch au­tho­rized

The Hamilton Spectator - - BUSINESS -

CAL­GARY — A Bri­tish Columbia law firm says the Su­pe­rior Court of Que­bec has au­tho­rized a na­tional class ac­tion law­suit to be­gin against Air Canada over a gl­itch in ticket prices that oc­curred in Au­gust 2015.

The air­line’s web­site had of­fered a pack­age of 10 flights within West­ern Canada for a to­tal cost of $800 be­fore taxes. Two Cal­gary men quickly snapped up the pro­mo­tion and re­ceived con­fir­ma­tion num­bers and re­ceipts. But when they tried to book a trip, they couldn’t find their pur­chases on their Air Canada ac­counts.

Air Canada later is­sued a state­ment say­ing a “com­puter load­ing er­ror” re­sulted in a tem­po­rary mis­pric­ing that of­fered the 10-flight pack­age at $800 in­stead of the cor­rect price of $8,000.

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