RBC to shut­ter Con­ces­sion St. branch May 26

The Hamilton Spectator - - LOCAL - MARK NEW­MAN

De­clin­ing foot traf­fic and the in­creased use of elec­tronic bank­ing are be­hind the de­ci­sion by the Royal Bank of Canada to close the Con­ces­sion Street branch on May 26.

“We rec­og­nize that the May 26 clos­ing of our Con­ces­sion and Sum­mit branch may be chal­leng­ing for some of our clients, and we apol­o­gize for any in­con­ve­nience,” said Saira Hu­sain, re­gional com­mu­ni­ca­tions man­ager for RBC.

“Over the years, as con­sumer bank­ing habits have evolved, foot traf­fic in branches has de­creased while the use of mo­bile and on­line bank­ing have in­creased. In re­sponse, we have been broad­en­ing how we serve our clients to be a blend of branches, dig­i­tal ser­vices and mo­bile ex­pert ad­vis­ers.”

Hu­sain said RBC will main­tain an au­to­mated teller ma­chine near the Con­ces­sion Street area and that cus­tomers can also use the branch at Up­per James and Mo­hawk.

The bank build­ing, which is also home to the con­stituency of­fices of Hamilton Moun­tain MP Scott Du­vall and Hamilton Moun­tain MPP Monique Tay­lor, is also up for sale.

The branch’s de­par­ture leaves the street with­out a bank. Toronto Do­min­ion and the CIBC left in pre­vi­ous years.

Hu­sain said the Royal Bank has had a branch on Con­ces­sion Street since 1919 and has been at its cur­rent lo­ca­tion at 555 Con­ces­sion St. since 1992.

Leo San­tos, chair of the Con­ces­sion Street Busi­ness Im­prove­ment Area, said the bank had in­formed the BIA about the clo­sure. “We all feel it was un­for­tu­nate,” San­tos said. “Maybe it just gives an op­por­tu­nity for some­one else to look at open­ing up.”

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