Customers are treated like indentured serfs
I am 20-year customer with Rogers. I have had my cellphone contract for about 10 years. When I asked to upgrade my phone I was told I must give up my current plan in order to get a phone at reduced/no cost.
The “new” plan I would have to take would cost me more money and reduces my long distance, download size and messaging allowance. Why is it that Rogers is allowed to change our contract? This is simply a way to make me pay more money for less service. Why does CRTC allow these large corporations to change a contract but the end user is obligated to follow their current contract and any revisions that Rogers unilaterally implements?
I would like to have Rogers honour the contract we agreed to and not try to make me pay $300 to $700 for a new phone and or pay more for less service.
It seems in the world of telecoms, the customer is treated like an indentured serf who must accept what ever edicts are sent their way by the big corps. Signing a contract with a telecom is nice gesture, but in reality it means you will pay whatever they want for whatever they will give you.
I would like to send this email to Rogers as well as The Spec, but I was unable to find an email address that allows customers to file a complaint.
Bill Sullivan, Hamilton