Cus­tomers are treated like in­den­tured serfs

EW: Tele­coms

The Hamilton Spectator - - OPINION -

I am 20-year cus­tomer with Rogers. I have had my cell­phone con­tract for about 10 years. When I asked to up­grade my phone I was told I must give up my cur­rent plan in or­der to get a phone at re­duced/no cost.

The “new” plan I would have to take would cost me more money and re­duces my long dis­tance, down­load size and mes­sag­ing al­lowance. Why is it that Rogers is al­lowed to change our con­tract? This is sim­ply a way to make me pay more money for less ser­vice. Why does CRTC al­low these large cor­po­ra­tions to change a con­tract but the end user is ob­li­gated to fol­low their cur­rent con­tract and any revisions that Rogers uni­lat­er­ally im­ple­ments?

I would like to have Rogers hon­our the con­tract we agreed to and not try to make me pay $300 to $700 for a new phone and or pay more for less ser­vice.

It seems in the world of tele­coms, the cus­tomer is treated like an in­den­tured serf who must ac­cept what ever edicts are sent their way by the big corps. Sign­ing a con­tract with a tele­com is nice ges­ture, but in re­al­ity it means you will pay what­ever they want for what­ever they will give you.

I would like to send this email to Rogers as well as The Spec, but I was un­able to find an email ad­dress that al­lows cus­tomers to file a com­plaint.

Bill Sul­li­van, Hamil­ton

Newspapers in English

Newspapers from Canada

© PressReader. All rights reserved.