Adopt­ing a high-tech — or all-tech — ap­proach

The Hamilton Spectator - - TRAVEL -

That Radis­son RED app doesn’t just give you ac­cess to your room — it’s your key to com­mu­ni­ca­tion at the ho­tel. It’s pos­si­ble to spend a night, or week, there and not phys­i­cally talk to any­one but still man­age to or­der food at the on-site restau­rant, call a cab, check in, check out, re­quest more tow­els and even chat with other guests.

“You want things when you want it and how you want it. The app al­lows them to con­trol this and do ev­ery­thing,” An­der­son says.

Across many brands, in-room tech­nol­ogy is mak­ing stays more per­son­al­ized and con­ve­nient.

At Res­i­dence Inn, Radis­son RED, Hy­att Cen­tric and Ho­tel EMC2, guests can stream Net­flix (and in some cases other ac­counts) onto the tele­vi­sion. Ho­tel EMC2 guests can also con­trol the light­ing and ther­mo­stat us­ing the TV re­mote con­trol, and each room has an Ama­zon Echo unit that streams mu­sic, reads the weather re­port, looks up info on the web or does other tasks via voice com­mand.

At Ho­tel EMC2, two ro­bots, Leo and Cleo, bleep and bloop up the el­e­va­tor and down the hall­way to de­liver bot­tles of wa­ter, tooth­brushes and ex­tra linens to rooms, upon re­quest.

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