Adopting a high-tech — or all-tech — approach
That Radisson RED app doesn’t just give you access to your room — it’s your key to communication at the hotel. It’s possible to spend a night, or week, there and not physically talk to anyone but still manage to order food at the on-site restaurant, call a cab, check in, check out, request more towels and even chat with other guests.
“You want things when you want it and how you want it. The app allows them to control this and do everything,” Anderson says.
Across many brands, in-room technology is making stays more personalized and convenient.
At Residence Inn, Radisson RED, Hyatt Centric and Hotel EMC2, guests can stream Netflix (and in some cases other accounts) onto the television. Hotel EMC2 guests can also control the lighting and thermostat using the TV remote control, and each room has an Amazon Echo unit that streams music, reads the weather report, looks up info on the web or does other tasks via voice command.
At Hotel EMC2, two robots, Leo and Cleo, bleep and bloop up the elevator and down the hallway to deliver bottles of water, toothbrushes and extra linens to rooms, upon request.