Revamping room service — and menus
Some hotels are moving away from the stodgy, old room service trays with silver domes. Hyatt Centric tailors its room service to onthe-go guests looking to explore the city, Cordova Micek says.
“We’re sort of turning room service on its ear and thinking about it as restaurant-to-go delivery. So, it’s not room service on the big silver tray rolling out. It’s actually having your food delivered in environmentally friendly packaging that comes in a paper bag that you can take with you if you’re going to run around and see the city,” she says.
At Radisson RED, guests can order grab-and-go food (such as a Belgian waffle with mac and cheese, and fried chicken) from on-site restaurant OUIBar + KTCHN using the RED app, then take it back to their room or out on the town.
At Hotel EMC2, multiple vegan options are available on the menu. Greenberg says those meat-free options were inspired by his millennial daughter.
“I think back to my daughter, who was raised on salami and eggs, hamburgers and T-bone steaks, and she comes home on vacation and marches off to the grocery store to get her vegan ingredients,” he says.