Greet­ing cus­tomers a good start to build­ing a pos­i­tive, prof­itable re­la­tion­ship

The Prince George Citizen - - SPORTS -

It was a Fri­day af­ter­noon, I was in Al­berta, I had met with some clients and I had some time to go for a walk. I de­cided to walk down to the strip mall that was near where I was stay­ing. My first stop was a hard­ware store. I en­tered the store, walked past three staff who were talk­ing amongst them­selves, walked around the store brows­ing the prod­ucts and then out.

No one gave me eye con­tact, nod­ded or checked to see what I might be look­ing for.

I was sur­prised be­cause the prod­ucts in the store gave me the im­pres­sion of a home­town coun­try store, but the ser­vice was def­i­nitely not coun­try.

I walked to the next store in the strip mall. I walked in and around the store again with­out any of­fer of help, ac­knowl­edg­ment or cus­tomer ser­vice.

Crazily, I spent 30 min­utes in five de­cent­sized re­tail­ers and no one even smiled or said hello to me! What is go­ing on?

Is cus­tomer ser­vice dead? Or is it that this size of busi­ness doesn’t re­ally care about its cus­tomers any more?

It used to be the rule that when a cus­tomer walked into a retail es­tab­lish­ment that they were greeted within the first 15 sec­onds.

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