Om­buds­man of­fice to visit city on Oct. 11

The Southwest Booster - - FRONT PAGE - SUB­MIT­TED

On Thurs­day, Oc­to­ber 11, 2018 staff from Om­buds­man Saskatchewan will be in Swift Cur­rent to take com­plaints in per­son and pro­vide in­for­ma­tion to the pub­lic.

Om­buds­man Mary Mc­fadyen said, “It’s im­por­tant for peo­ple to know that there is an in­de­pen­dent Of­fice to go to if they are hav­ing trou­ble re­solv­ing a prob­lem with a provin­cial or mu­nic­i­pal gov­ern­ment ser­vice.”

The Om­buds­man’s Of­fice takes com­plaints about the ad­min­is­tra­tive de­ci­sions and ac­tions of a wide range of or­ga­ni­za­tions, in­clud­ing provin­cial gov­ern­ment min­istries and agen­cies, Crown cor­po­ra­tions, and most pub­licly-funded health en­ti­ties, as well as all Saskatchewan towns, cities, and ru­ral mu­nic­i­pal­i­ties.

Peo­ple who would like to make a com­plaint in per­son will be able to sit down with an Om­buds­man staff per­son at the Royal Cana­dian Le­gion, 239 1st Av­enue NE. They are in­vited to book an ap­point­ment time by call­ing 1-800-667-9787. Walk-ins are also wel­come be­tween 9 a.m. and 2 p.m., and will be fit into the sched­ule where pos­si­ble.

There will be a pub­lic pre­sen­ta­tion at the Royal Cana­dian Le­gion at 11 a.m. It will cover top­ics such as: What kinds of con­cerns can I take to the Om­buds­man? How does the Om­buds­man’s Of­fice de­cide whether I have been treated fairly? What hap­pens to my com­plaint once I take it to the Om­buds­man? Ev­ery­one is wel­come.

The Om­buds­man op­er­ates un­der The Om­buds­man Act and is an of­fi­cer of the Leg­isla­tive As­sem­bly. Her Of­fice pro­motes and pro­tects fair­ness and in­tegrity in the de­sign and de­liv­ery of gov­ern­ment ser­vices.

When pos­si­ble, the Om­buds­man’s staff try to re­solve com­plaints us­ing non-ad­ver­sar­ial ap­proaches such as fa­cil­i­tated com­mu­ni­ca­tions, ne­go­ti­a­tion, me­di­a­tion, con­cil­i­a­tion and coach­ing. If that is not suc­cess­ful, and if ap­pro­pri­ate, the Of­fice will con­duct an in­ves­ti­ga­tion into the com­plaint. At the com­ple­tion of an in­ves­ti­ga­tion, when ap­pro­pri­ate, the Om­buds­man can make rec­om­men­da­tions that gov­ern­ment take cor­rec­tive ac­tion to ad­dress and re­solve the com­plaint.

More in­for­ma­tion about Om­buds­man Saskatchewan is avail­able at www. om­buds­man.sk.ca.

BOOSTER PHOTO/SCOTT AN­DER­SON

Mat­teo Young was one of the young en­trepreneurs sell­ing items dur­ing the fi­nal Mar­ket Square of 2018 dur­ing a chilly Satur­day.

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