Equifax takes down cus­tomer ser­vice web page af­ter re­ports of new hack

The Standard (St. Catharines) - - NATIONAL - DAVID HODGES

TORONTO — Equifax Canada says its U.S. par­ent com­pany’s web­site has tem­po­rar­ily taken down one of its cus­tomer ser­vices pages amid re­ports that another part of its web­site had been hacked.

Com­pany spokesman Tom Car­roll did not re­spond to di­rect ques­tions about any po­ten­tial breach to Equifax Canada’s web­site or the num­ber of Cana­dian or Amer­i­can Equifax cus­tomers that may have been af­fected.

Car­roll said in an e-mailed state­ment that, “We are aware of the sit­u­a­tion iden­ti­fied on the equifax. com web­site in the credit re­port as­sis­tance link.”

“Our IT and se­cu­rity teams are look­ing into this mat­ter, and out of an abun­dance of cau­tion have tem­po­rar­ily taken this page off­line,” his state­ment added.

“When it be­comes avail­able or we have more in­for­ma­tion to share, we will.”

The news comes as Equifax Inc. con­tin­ues to deal with the af­ter­math of a cy­ber breach ear­lier this year which al­lowed the per­sonal in­for­ma­tion of 145.5 mil­lion Amer­i­cans, and 8,000 Cana­di­ans, to be ac­cessed or stolen.

In the lat­est cy­ber­se­cu­rity in­ci­dent, hack­ers re­port­edly al­tered Equifax’s credit re­port as­sis­tance page so that it would send users ma­li­cious soft­ware dis­guised as Adobe Flash.

Since news of Equifax’s mas­sive data breach broke last month, the com­pany is fac­ing in­ves­ti­ga­tions in Canada and the U.S., as well as at least two pro­posed class ac­tions filed in Canada.

The mas­sive data breach has also led to a num­ber of high-pro­file de­par­tures at the Atlanta-based con­sumer credit re­port­ing agency, in­clud­ing its chief ex­ec­u­tive, chief in­for­ma­tion of­fi­cer and chief se­cu­rity of­fi­cer.

In early Oc­to­ber, Equifax re­vised the num­ber of con­sumers po­ten­tially im­pacted in the breach — bump­ing up the to­tal in the U.S. to 145.5 mil­lion and re­duc­ing the num­ber in Canada from an es­ti­mated 100,000 to 8,000.

For these Cana­dian con­sumers, Equifax says the in­for­ma­tion that may have been ac­cessed in­cludes name, ad­dress, so­cial in­sur­ance num­ber and, in “lim­ited cases” credit card num­bers. On its web­site, Equifax’s Cana­dian di­vi­sion says it has not yet mailed out any no­tices and made clear it would not be mak­ing any un­so­licited calls or e-mails about the is­sue. files from The As­so­ci­ated Press.


Equifax has taken down one of its web pages af­ter re­ports that another part of its web­site had been hacked as well.

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