WHAT TO CONSIDER WHEN PURCHASING HEARING INSTRUMENTS
When choosing a hearing care provider, it’s wise to ask what services are included in the cost of hearing aids. Just like we pay for more than the hardware when we invest in braces for our teeth, we are investing in more than a hearing device when we purchase hearing aids. Most hearing clinics include follow up care in the price of hearing aids. Consumers should find out if that care is covered for a period of time, number of visits or the life of the hearing aid warranty.
That’s another good question to ask. What is the warranty of the hearing aid(s)? Three years is quite typical these days. You should also clarify whether this includes insurance for loss and damage of the hearing aid(s). There is usually a deductible if someone needs to make a claim for replacement. These are details consumers should know.
In the province of Nova Scotia, it is law that people have a minimum of thirty days to return their hearing aids(s) for credit. However, many clinics extend this “trial period” beyond thirty days. Most hearing aid manufacturers allow the hearing aids to be returned for credit up to ninety days from the date the hearing device was ordered.
Consumers should have a say in which hearing devices are provided to them as there are a range of technologies, prices and accessories from which to choose. Be sure to express your goals for obtaining hearing devices to ensure your needs are met and that you are provided with a few options from which to choose. Consumers also have the right to inquire about whether the hearing clinic is owned by a hearing aid manufacturer or an independent professional. Generally, independent clinics have access to a broader range of technology options as they deal with more hearing aid manufacturers.
Finally, people should be aware of how often the clinic’s services are provided in that location as some clinics operate out of several locations part time. Be sure to ask what days and hours the clinic is open to ensure you receive sufficient follow-up care.