Scrap disastrous Phoenix pay system, union head urges
Give us a year, and we’ll built a working replacement for the trouble-plagued Phoenix pay system, one of the country’s biggest civil service unions told the Trudeau Liberals on Tuesday.
Tired of months of repeated promises that the system’s shortcomings would be fixed soon, the Professional Institute of the Public Service of Canada (PIPSC) wants the government to scrap the system and start over almost from scratch.
“After nearly two years of problems with IBM’s Phoenix pay system, our members have lost confidence in the promise of fixing Phoenix,” union president Debi Daviau said Tuesday.
“Despite all efforts to fix Phoenix, the number of open cases of pay problems has grown to 330,000 as of October 2017 — with no end in sight,” said Daviau.
“Enough is enough.” Daviau said the government’s own IT professionals are more than capable of building a new system to end the pay crisis that has gripped federal employees since Phoenix was launched in April 2016.
It should take roughly a year to build and properly test a new system, based on Oracle’s PeopleSoft human resources management software, Daviau told a news conference, although she could not provide a cost estimate for the project.
Shortly after Phoenix went online, thousands of civil servants began reporting that they had been underpaid, overpaid or not paid at all — and in many cases, the problems extended over months.
The automated system, designed to streamline government’s antiquated pay system, was supposed to save Ottawa about $70 million a year.
Instead, the government has earmarked hundreds of millions of dollars to fix it, even as a backlog of problem cases grows larger.
Over the weekend, the minister responsible for the pay system said she could not guarantee the ultimate cost of rectifying the problems wouldn’t reach $1 billion.
When asked whether the cost to fix the public service pay system could reach that amount, Public Services Minister Carla Qualtrough told CTV’s Question Period “I hope not,” but offered no assurances about the ultimate price tag.
During the summer, the Treasury Board of Canada issued a notice that it was planning to contract Oracle Canada — the company that produced the software at the core of the Phoenix system — to assess the system in hopes of stabilizing it.
The $2 million sole-source contract was for a period of six months, ending March 31, 2018.
The Senate has already set out to find a replacement system to pay its own employees.
Debi Daviau, president of the Professional Institute of the Public Service of Canada, and Stephane Aubry, vice-president of the Professional Institute of the Public Service of Canada, hold a news conference about the Phoenix pay system in Ottawa on...