CRTC seeks pub­lic com­ments on cre­ation of code of con­duct

The Western Star - - BUSINESS -

Canada’s telecom­mu­ni­ca­tions reg­u­la­tor is invit­ing pub­lic com­ments on the cre­ation of an in­ter­net code of con­duct for ser­vice providers to ad­dress in­creas­ing com­plaints about ser­vice.

The Cana­dian Ra­dio-tele­vi­sion and telecom­mu­ni­ca­tions Com­mis­sion says the ef­fort is dis­tinct from the on­go­ing in­quiry on mis­lead­ing or ag­gres­sive sales prac­tices, that will cul­mi­nate in a re­port to gov­ern­ment.

It says the in­ter­net code would, among other things, es­tab­lish con­sumer-friendly busi­ness prac­tices, en­sure con­tracts are easy-to-un­der­stand, and make it eas­ier for Cana­di­ans to switch providers to take ad­van­tage of com­pet­i­tive of­fers.

Codes of con­duct are in place for sub­scribers of wire­less and tele­vi­sion ser­vices but CRTC chair­man and chief ex­ec­u­tive Ian Scott says a code for in­ter­net ser­vices may be needed as the num­ber of com­plaints has been grow­ing.

In its 2016-17 an­nual re­port, the Com­mis­sion for Com­plaints for Tele­com-tele­vi­sion ser­vices said the num­ber of in­ter­net ser­vices com­plaints rose by 38 per cent from the pre­vi­ous year. Cana­di­ans have un­til Dec. 19 to sub­mit their com­ment by com­plet­ing an on­line form.

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