Hy­dro cus­tomers ad­vised to be wary of text scam

The Woolwich Observer - - NEWS -


HY­DRO util­i­ties – En­ergy+ Inc., Kitch­ener-Wil­mot Hy­dro Inc., and Water­loo North Hy­dro Inc. – are warn­ing cus­tomers to be aware of a text mes­sage scam tar­get­ing elec­tric­ity cus­tomers.

Res­i­dent have re­ported re­ceiv­ing text mes­sages from in­di­vid­u­als claim­ing to rep­re­sent var­i­ous lo­cal elec­tric­ity dis­tri­bu­tion companies. The text in­forms cus­tomers they have re­ceived a re­fund on their ac­count. The scam mes­sage in­structs cus­tomers to follow a link to ac­cept the re­fund via e-Trans­fer.

Lo­cal hy­dro companies re­mind cus­tomers that we do not pro­vide ac­count up­dates via text mes­sage. Lo­cal elec­tric­ity dis­tri­bu­tion companies will is­sue credit re­funds on ac­tive ac­counts, but do not pro­vide ac­count up­dates to cus­tomers via text mes­sage.

Cus­tomers who re­ceive a text mes­sage from a lo­cal dis­tri­bu­tion com­pany should not click on the fraud­u­lent link in the mes­sage. Cus­tomers should also not pro­vide any per­sonal in­for­ma­tion, credit card ac­count num­bers or ac­count bal­ance in­for­ma­tion. Do not re­spond to any sus­pi­cious text mes­sages and no­tify your lo­cal hy­dro util­ity when pos­si­ble. If you sus­pect you have been a vic­tim of fraud please con­tact the Cana­dian Anti-Fraud Cen­tre 1-888-495-8501 or visit www.an­tifraud­cen­tre.ca.

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