EUREKA MO­MENT:

Toronto Life - - This City -

“While I was trav­el­ling with a work col­league seven years ago, I vis­ited a fa­mous pub in Lon­don where they knew all their reg­u­lars by name. We joked about be­com­ing reg­u­lars and the bar­tender said, ‘Ab­so­lutely.’ The next time we walked in, he poured us a drink and greeted us by name. That floored me. I thought, if tech­nol­ogy were in­volved, ev­ery in­ter­ac­tion could feel like this.”

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