Tele­coms told to help block nui­sance calls

CRTC has given tele­phone ser­vice providers 90 days to come up with so­lu­tions

Toronto Star - - BUSINESS - MICHAEL LEWIS BUSI­NESS RE­PORTER

Canada’s telecom­mu­ni­ca­tion watch­dog has put the onus on phone ser­vice providers to help block nui­sance calls that could see net­work-level tech­nol­ogy used to pre­vent the most bla­tantly il­le­git­i­mate calls from reach­ing sub­scribers.

The Cana­dian Ra­dio-tele­vi­sion and Telecom­mu­ni­ca­tions Com­mis­sion (CRTC) on Mon­day said it has given the car­ri­ers 90 days to come up with tech­nol­ogy so­lu­tions in a move it says will com­ple­ment the Na­tional Do Not Call List.

In its most re­cent an­nual re­port, the CRTC said com­plaints over Do Not Call List vi­o­la­tions spiked 13 per cent in the 2015-2016 re­port­ing pe­riod com­pared to a year ear­lier.

The reg­u­la­tor is also en­cour­ag­ing com­pa­nies to of­fer in­com­ing call opt-out fea­tures in ad­di­tion to the ba­sic pro­tec­tion af­forded by uni­ver­sal block­ing, anti-spam fea­tures that have been of­fered in other ju­ris­dic­tions free of charge.

Ser­vice providers must re­port to the com­mis­sion within180 days with de­tails on the fil­ter­ing ser­vices they of­fer or pro­pose to of­fer to their cus­tomers.

All so­lu­tions will be sub­ject to ap­proval by the CRTC.

The com­mis­sion says more ad­vanced tech­nol­ogy is needed to com­bat rapidly evolv­ing mar­ket­ing tac­tics, in­clud­ing caller ID “spoof­ing” that al­lows robo call­ers and scam­mers to mis­rep­re­sent their iden­tity so that they ap­pear to be call­ing from a lo­cal num­ber.

The CRTC says it will soon is­sue a de­ci­sion on how to deal with caller ID spoof­ing.

It notes that Cana­di­ans can reg­is­ter with the na­tional Do Not Call List to help re­duce the amount of tele­mar­ket­ing calls they re­ceive.

DREAMSTIME

Ac­cord­ing to the CRTC, com­plaints over Do Not Call List vi­o­la­tions spiked 13 per cent in the 2015-2016 re­port­ing pe­riod.

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