Pa­tient com­plaints se­ri­ous matter

Toronto Star - - WORLD -

Re Pa­tients afraid to com­plain about health care: re­port, Nov. 9 Five years ago I had a dou­ble-knee re­place­ment. If I had known what I would be sub­jected to, I would have can­celled the surgery.

A cou­ple of weeks after my dis­charge, a young lady phoned me to take a sur­vey. I very po­litely told her my story. She was shocked, apol­o­gized and told me she would pass on my info to a su­per­vi­sor. She hoped I would hear back, but dis­creetly im­plied “not to hold my breath.”

What re­ally sad­dened and an­gered me was the fact that I spoke English and tried to stick up for my­self, but what of all the im­mi­grants who didn’t have that ben­e­fit? I lay in that bed for HOURS one night, need­ing a bed pan and lis­ten­ing to some poor soul cry­ing out for help. I can’t be­gin to ex­plain the help­less­ness and anger I felt that I couldn’t go see that other pa­tient. As to my own need, I’ll leave it to your imag­i­na­tion as to what hap­pened.

I’m old enough to have ex­pe­ri­enced, in the past, ex­cel­lent med­i­cal care. That’s why I’ll carry this anger to my grave . . . be­cause my gen­er­a­tion al­ready knows the truth. So­phie Tanel, Vaughan

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