OPP cautions against unwarranted 9-1-1 calls
La Police provinciale de l’Ontario (PPO) a publié un communiqué de presse à la mi-septembre, pour mettre en garde contre les appels involontaires ou accidentels effectués au 9-1-1 et a annoncé le lancement de la nouvelle campagne #KnowWhenToCall, cet automne, afin d›informer le public sur l›importance des appels involontaires au 9-1-1. Au moins 58 appels classés comme involontaires ou non urgents ont été effectués au 9-1-1 au cours des 30 derniers jours dans le comté de Russell. Sur ces 58 appels, 40 d›entre eux venaient de Clarence-Rockland. The Ontario Provincial Police recently issued a news release cautioning against unintentional or pocket dials made to 9-1-1 and announcing the launch of a new campaign, #KnowWhenToCall, this fall, in order to educate the public on the significance of unintentional calls to the 9-1-1 dispatch.
At least 58 calls, which were either unintentional or not to be classified as an emergency, were made to 9-1-1 in the last 30 days in Russell County. Out of those 58 calls, 40 of them came from Clarence-Rockland. Seven were made from Embrun, six from The Nation and five from Casselman.
Beginning on September 14, the OPP has been using its social media platforms to issue public education campaigns to remind people to be careful about pocket dials to 9-1-1 and to be aware of numbers they can call for non-urgent matters instead of the 9-1-1 dispatch. Dispatchers must take every call seriously, therefore every unintentional call received must be given the time of day to assess, which can in turn take away time from an actual urgent 9-1-1 call.
Out of the 58 unwarranted calls received by 9-1-1 dispatch in the last month in Russell County, 40 of which were from ClarenceRockland, 10 of these calls were confirmed as coming from young children playing with a cell phone. Amongst the calls was also one person asking for the bank holiday hours, one person asking for directions, and at least two accidental pocket dials.
The OPP is reminding residents that 9-1-1 calls are reserved for those requiring police, fire or medical assistance. All nonemergency situations should be reported to 1-888-310-1122 and any inquiries about road conditions or closures should be relayed to 5-1-1.
The Rockland detachment of the OPP also strongly encourages the use of its program Crime Stoppers, in which residents can call 613-233-TIPS to relay any tips or suspicious activities. Throughout the province, the OPP has received more than 142,130 9-1-1 calls from January 1 to June 30, 2017. In 2016, the OPP received 299,100 calls, of which over 2000 were pocket dials and over 30,000 remained as unknown wireless calls.