Law­suit filed over L.L. Bean’s limit on re­turns

Waterloo Region Record - - Business -

CHICAGO — An un­happy cus­tomer is su­ing L.L. Bean over its new re­turn pol­icy, claim­ing the com­pany broke a vow to cus­tomers. The law­suit in fed­eral court in Chicago con­tends cus­tomers bought items be­cause of L.L. Bean’s un­lim­ited “sat­is­fac­tion” guar­an­tee. The law­suit ac­cuses L.L. Bean of breach of war­ranty. The Maine-based re­tailer an­nounced Fri­day it’s im­pos­ing a one-year limit for most re­turns, be­cause it says too many peo­ple are abus­ing the sys­tem. Com­pany spokesper­son Carolyn Beem said the law­suit mis­rep­re­sents the re­turn pol­icy. She said pur­chases made be­fore Feb. 9, 2018, are not sub­ject to the new pol­icy as long as there’s proof of pur­chase.

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