Lexus tops de­pend­abil­ity study for the 7th straight year

Waterloo Region Record - - Business -

DETROIT — Lexus is the most de­pend­able ve­hi­cle brand for the sev­enth con­sec­u­tive year in J.D. Power’s an­nual sur­vey.

Porsche, Buick, In­finiti and Kia round out the top five brands in the sur­vey. The worst per­form­ers were Chrysler, Land Rover, Fiat, Jeep and Cadil­lac.

The sur­vey mea­sures prob­lems that ve­hi­cle own­ers ex­pe­ri­ence af­ter three years of own­er­ship. For this year’s sur­vey, J.D. Power col­lected re­sponses from 36,896 orig­i­nal own­ers of 2015 model year ve­hi­cles.

The over­all de­pend­abil­ity of ve­hi­cles in­creased this year for the first time since 2013, thanks to im­prov­ing qual­ity.

J.D. Power says cus­tomers com­plain most fre­quently about prob­lems with voice recog­ni­tion tech­nol­ogy and Blue­tooth con­nec­tiv­ity.

The sur­vey also found that:

• Toy­ota Mo­tor Corp., which owns the Lexus and Toy­ota brands, had six ve­hi­cles rank at the top of their seg­ments, the most of any com­pany. Win­ners in­clude the Toy­ota Prius, which was the top com­pact car, and the Lexus RX, which was the top mid-size SUV. The Lexus RX is pro­duced in the com­pany’s plant in Cam­bridge.

• Older ve­hi­cles tend to do bet­ter in the rank­ings than new ones, since au­tomak­ers have more time to work out kinks the longer a ve­hi­cle is on the mar­ket. The Audi Q3 small SUV was the only new-for-2015 ve­hi­cle to get a seg­ment-level award.

• In­finiti was the big­gest climber in the rank­ings, mov­ing from 29th in 2017 to fourth this year. Fiat, Nis­san, Ford, Kia and Dodge also showed sig­nif­i­cant im­prove­ments.

• The in­dus­try av­er­age score was 142 re­ported prob­lems per 100 ve­hi­cles. Lexus had 99 re­ported prob­lems while Chrysler had 211.


Line work­ers as­sem­ble a Lexus sport util­ity ve­hi­cle in the Toy­ota plant in Cam­bridge.

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