CRTC seeks pub­lic opin­ion on in­ter­net code of con­duct

Waterloo Region Record - - Business -

OT­TAWA — Canada’s telecom­mu­ni­ca­tions reg­u­la­tor is invit­ing pub­lic com­ments on the cre­ation of an in­ter­net code of con­duct for ser­vice providers to ad­dress in­creas­ing com­plaints about ser­vice. The Cana­dian Ra­diotele­vi­sion and Telecom­mu­ni­ca­tions Com­mis­sion says the in­ter­net code would, among other things, es­tab­lish con­sumer­friendly busi­ness prac­tices, en­sure con­tracts are easy-to-un­der­stand, and make it eas­ier for Cana­di­ans to switch providers to take ad­van­tage of com­pet­i­tive of­fers. Codes of con­duct are in place for sub­scribers of wire­less and tele­vi­sion ser­vices but CRTC chair and chief ex­ec­u­tive Ian Scott says a code for in­ter­net ser­vices may be needed as the num­ber of com­plaints has been grow­ing. Cana­di­ans have un­til Dec. 19 to sub­mit their com­ment.

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